Recycling Sustainability Essay

Recycling is a major part of our society. It is something that we as American citizens do daily without thinking twice about it. That is one of the main reasons I chose to write this paper on Recycling sustainability. The role of recycling to preserving our environment and to live in a sustainable way is a lot more important than many people think it is. One of the main reasons I chose to write this paper on recycling is because it is a major part of our everyday lives and it is something that most people and businesses do. As many people think they are helping by recycling, (do not get me wrong, it is a major help to our environment) they do not understand that it has major negative effects on the environment. Recycling is said to be the basis for sustainability. At the rate that we are consuming natural resources, and releasing harmful toxins into our air, we will eventually run out and wipe out all living beings off the face of the earth. In researching this topic, I hope to find out more on all possible ways we as a community can come together and do as much as we can to limit the amount of resources we use and toxins. I hope to come up with a plan that will actually make a difference. Yes, one person recycling can help, but it is truly not enough to turn this planet around. I will also be looking into what companies like Petsmart and Disney are doing to operate their businesses in a sustainable way. The â€Å"Going Green† program is another way we can all contribute to making our environment safer and more sustainable. Although I can think of many solutions to this problem, while doing my research, I will find many cons to these solutions. I intend to find the best possible solution and explain in great detail how we can save our planet from becoming extinct, even if the best possible solution has a few negative effects, doing something to prevent our environment from a national disaster is better than doing nothing at all. Americans Cultural Practices and Social Policies (Micro- Level) Most Americans recycle every day and talk about ways to improve the environment. Most Americans are all about doing what is best for our environment and our health. I believe that it is in America’s best interest to save our planet and protect our air, which in return protects our health.

Jenny Saville and Lucien Freud

Jenny Saville and Lucien Freud share the same subject matter i. e. the human form however both have very different approaches to recording their observations and ideas and it’s an approach that I’ve become accustomed to because I like it as it allows absolute freedom in artistic expression. Saville produces large-scale pieces of work and uses impasto in a similar way to Freud however notably less thick and blockier. She chooses to work in such a way as she wanted ‘people to know what it is they're looking at. But at the same time, the closer they get to the painting; it's like going back into childhood. And it's like an abstract piece†¦ it becomes the landscape of the brush marks rather than just sort of an intellectual landscape’ this way of working is prominent in the painting ‘Rosetta 2’. The formidable scales of the paintings are awe-inspiring and really capture the eyes of the viewer. Using oils, she makes highly pigmented work, employing a gorgeous palette that conveys the effect of creamy, liquid skin poured directly onto the canvas. The brushwork is very dynamic and aesthetically pleasing; the skin has a rich look to it. The subdued colour range of blues, greys and muted pink create a bleaker natural form. The best of Jenny Savilles work in my opinion would be her series of photographs with Glen Luchford the fashion photographer. Produced in 1995, the collaboration produces some exciting and bizarrely beautiful work. Commenting on the work and her intentions she says ‘the boundary of our bodies, which we presume is so fixed and can only exist in that certain area, can be extended so far. This movement, malleability of flesh, I started to think about that quite a lot’. ‘Closed Contact no. 4, fig (vi)’ Photographed from an elevated angle through a glass plate, shows Saville contorting her body whilst pressed up against Plexiglas. The piece definitely is appropriate to her intentions as she manages to distort her body enough so that we have no clear visual point of reference; there are no â€Å"boundaries†. I appreciate this image because she has abstracted herself and pushed her body to extremes also its very different from her paintings there are no definitive lines instead folds of flesh frame the image that is what I like most. One aspect that differentiates both artists’ similar styles is Savilles expression of anger; her work from the turn of the millennium onwards explores more violent themes and showcases brilliant reds and blues slashing through her figures. Her work is overtly violent were Freuds is more muted. Evidence of her violent expression is in the painting Witness fig (vii), it is a very bleak portrayal of the human form that commands a reaction. I like the harsh and unforgiving light created by the varying toes of purple and red. Freud said, â€Å"The longer you look at an object, the more abstract it becomes, and, ironically, the more real. † This principle is prominent throughout his work and his 1985 self-portrait best embodies his saying. In the portrait the face appears distorted, yet the intensity of what the artist is trying to convey remains in every thick stroke and restores the reality of it. His work is unquestionably more abstract as he plays with the true tone of the subject and the strokes appear wilder, blockier but ultimately freer. There is a level of realism achieved in this piece that surpasses his earlier work. The self- portrait captures a powerful aura one that can only be achieved through careful observation and not working from photographs and fretting over accuracy. I like how the segments of slightly different colours come to form an exciting image. A piece of work I really like of Freuds is his portrait of the queen some hated it for its brutal depiction of Queen Elizabeth II but I like it for the level of emotion he manages to capture in this one painting. For me what makes the portrait is the inner struggle to supress a smile. For the Queen to have her portrait forever show the containment of personal laughter is an historic way for her to mark the new millennium. I like it also because it shows his integrity as an artist, he favours no one and he painted the ageing Queen as ruthlessly as he had painted his ageing self. Freud’s application remains very thick like in most of his work, which I like as it adds age and wisdom to the face. Freud’s best-known work ‘Benefits Supervisor Sleeping’ it is a piece which truly fascinates. When compared to photographs of what the model looks like in reality we can see he’s obviously played with it. He did so â€Å"since the painting is going to be there on its own, it is of no interest whether it is an accurate copy of the model† he ages the model and somehow made her more obese and splotchy. Both Freud and Saville fail to omit bruises and calluses and visible veins, they don’t idealise the body but show it for what it is complete with overtly sexual overtones I’ve chosen to look at the work of Freud and Saville because I enjoy their work as well as I like the way in which they use paint. They look at the human form objectively, removing the humanity. This is an approach to painting and drawing from life that I’d like to develop in my own work.

Ethical Leadership Is Mostly About Leadership Integrity Essay

A recent study conducted in 2010 among UK and some European companies, revealed that the most prominent ethical issues to organisations includes harassment, bribery, corruption and facilitation payments, and whistle blowing (Wesley et al. 2011). Thus, it is important that ethics must indeed embark from the top. Leaders cannot escape from their responsibility to establish a moral example for their followers. The ethical actions and behaviour of top management have to be consistent with their teaching, otherwise formal ethical training and codes are bound to have a slim chance of success. The outcome of organisational goals is dependent on the leader’s capabilities to set the direction for employee behaviour, which includes promotion, strategies and appraisal (Brown & Mitchell 2010). This essay will examine how leadership integrity plays a part in building an ethical leadership, and also consider the other factors involved in building ethical leadership. Ethical leadership is mostly about leadership integrity Ethical leadership involve leaders to lead in a way that respects the dignity and rights of followers. It is especially important in the society today, when the public trust has been eroded by the actions of many, in both the profit and non-profit organisations. For instance, top executives of corporate organisations contributed to the recent credit crisis by reporting higher profits than actual, in order to enjoy greater compensation themselves (Berenbeim 2009). Ethical behaviour includes key principles such as integrity, honesty, and fairness. This is a situation where by leaders engage in behaviour that benefits others and refrains from behaviour that cause harm to others (Toor & Ofori 2009). Ethical leaders embody the purpose, vision and values of the management. They link up the organisational goals to that of the employees and stakeholders, giving a sense of direction to their employees’ work and ensure that organizational decisions are based upon sound moral values (Pic colo et al. 2010). Thus, an ethical leader who demonstrates leadership integrity is one with ‘right values’ and ‘strong character’, who set examples for others by constantly making efforts to incorporate moral principles in their beliefs, values and behaviour (Freeman & Stewart 2006). Hence, leadership integrity is one of the top attribute of an effective and good leader. Leadership integrity represents an honest, reliable and trustworthy person. It symbolizes a true commitment to perform the right action, regardless of the situation. One study has shown that the integrity of profit making by managers and business owners is a key point which makes a Fortune 500 organisation stands out from other competitors (Blanchard et al. 1997). Social learning theory (Bandura 1977, 1986) also aims to explain why followers’ perceptions of ethical leadership behaviour are influenced by the individual characteristics of the leader. Social learning theory suggests that individuals learn and follow the actions, attitudes, behaviour and values of credible role models (Bandura 1977, 1986). Ethical leaders are perceived to be role models with high ethical values and traits, such as leadership integrity, and thus, this encourage followers to establish their own framework of moral ideals and principles, which ultimately leads to moral action (Avolio 2005). Followers are also able develop a higher level of moral perspective and interpersonal ability through the provision of positive and constructive moral feedback given by the ethical leaders (Eisenberg 2000; Hoffman 1988). In a study developed by psychologist Dr. Robert Turknett, it was revealed that integrity is the foundation of his leadership character model, and hence, suggested that no leader can be successful without integrity (Turknett et al. 2005). He also notes that individuals with integrity are willing to stand up and defend for what is right, careful to ke ep promises, will not twist facts, and can be trusted to speak the truth. Furthermore, James Quigley, the global CEO of Deloitte Touche Tohmatsu, emphasized the importance of integrity and trust in the professional success of an individual (Quigley 2007). He highlighted that individuals who lacks integrity are not considered trustworthy, and will severely weaken an individual’s value to the organisation. Hence, the importance of integrity and character is highly valued in the workplace. Individuals who lack integrity, are not trustworthy, and will not be given responsibilities or opportunities, and thus, will be frowned upon by other employees in the organisation (Quigley 2007). Corporations with integrity leaders are often leaders in their own industries, and likely to do better than other competitor firms, achieving in their long-term financial goals. Other fundamental elements that make up ethical leadership In contrast, other studies have suggested that ethical leadership is not just about leadership integrity, but at the same time, it consists of a multi dimensional concept, with many other fundamental elements (Trevino & Brown 2004). Ethical leaders have to be seen as both a â€Å"moral person† and a â€Å"moral manager† (Trevino et al. 2000). The moral person aspect of ethical leadership can be seen as the personal characteristics and traits of the leader, such as personal integrity, honesty and trustworthiness, including the moral nature of the leader’s behaviour, such as expressing a genuine concern for others and treating people right, demonstrating personal morality, and being open and communicative. In the process of decision making, ethical leaders consider the ethical impact of their decisions, and based them upon ethical values and decision rules (Trevino & Brown 2004). It is therefore important that leaders themselves are indeed moral persons and explici tly demonstrate ethical behaviours to their followers. Their followers learn what to do and what not to do by observing their leaders behaviour, and are likely to imitate their leaders (Kaptein 2002). However, being perceived as a moral person is insufficient. A moral person only portrays the actions of the leader. It does not advice the followers what is expected of them. A moral manager creates ethical standards and expectation throughout the organisation by portraying ethical behaviour, traits and decision making. A moral manager posses three distinct characteristics. Firstly, a moral manager actively demonstrates ethical behaviours and lead through good examples. Secondly, rewarding morally appropriate conduct and punish unethical behaviours, strengthen the organisations’ ethical stance. Thirdly, a moral manager communicates ethical values and issues throughout the organisation openly (Brown et al. 2005). There are four types of leadership styles. They include the ethical leader, the hypocritical leader, the ethically neutral leader, and the unethical leader. An ethical leader is an individual who is both a moral person and a moral manager. This leader also has a strong influence in the organisation, with regards to the ethical culture, enforcing the goals of the organisation, and influencing the ethical values, norms and standards (Kalshoven et al. 2011). Next, a hypocritical leader is one who is not a strong ethical person but who attempts to place strong emphasis on ethics and values. These leaders often talk about ethics, but do not follow up with the action itself (Trevino et al. 2000). In such cases, the followers often perceive these acts only as a false front. Without any actions to match what the leader communicates about ethics and values, it points out issues that has yet to surface, and thus, is worse than not doing anything at all, which tarnish the reputation of the leader (Trevino et al. 2000). This result in the followers not trusting the leader, and becoming cynical in everything the leader says. Thirdly, the ethically neutral leader is seen as neither a strong ethical or unethical leader. An ethically neutral leader may be an ethical person, but do not take up an active leadership role is the important areas of ethics, and followers are uncertain of the leader’s stand on the issue of ethics. Hence, the ethically neutral leader is one who focuses on end results without setting any ethical goals. Lastly, a weak moral person and moral manager is an unethical leader. Furthermore, other studies have suggested that in addition to the first key attribute of leadership integrity, there are five other attributes that characterise ethical leaders, which includes, ethical awareness, managing ethical accountability, people oriented, motivating and encouraging and empowering (Resick et al. 2006). Firstly, ethical awareness is the ability and willingness to identify moral and ethical situations and problems. Hence, without being first able to identify the ethical issue present, even a leader with leadership integrity will not be able to act ethically, which will lead to a da maging effect on perceived ethical leadership (Resick et al. 2006). Secondly, ethical leaders have to learn to manage ethical accountability, through establishing and instilling a reward and punishment system. This ensures proper ethical standards and conduct are performed throughout the organisation (Resick et al. 2006). Thirdly, in order to be aware of how their actions will impact others, ethical leaders have to be people oriented, which highlights the selfless, external focus and responsibilities required of an ethical leader (Resick et al. 2006). Next, ethical leaders are also required to be motivating. Thus, even if ethical leaders possess leadership integrity, they have to be able to motivate, exert influence, and guide followers towards the organisational goals, ethical standards and norms (Resick et al. 2006). Lastly, ethical leaders must be encouraging and empowering, and thus delegate responsibilities and tasks to employees, and ensure that they are ethically responsible. This allows the employees to be independent and responsible, and hence convey ethical standards throughout the organisation (Resick et al. 2006). Emotional intelligence is another strong attribute and influence of ethical leadership, beside leadership integrity. Leaders with high emotional intelligence are able to stimulate an ethical organisation by openly communicating about ethical issues, gaining motivation, and increase ethical awareness. Ethical leaders who have high emotional intelligence are also very trusting, understanding, engaging and have the ability to inspire others (Gregory 2010). Such leaders develop a strong set of empathy and interpersonal skills, as well as people oriented skills. They are then able to understand the influence, and impact their behaviours and decisions on the stakeholders and employees in the organisation (Gregory 2011). One study highlighted that 89% of the respondents identified emotional intelligence as highly important and essential to meeting the organisations’ top challenges (Freeman 2007). Two other studies were also conducted with business students, and nurses in the US hospitals. The results of both studies revealed that emotional intelligence has a direct relationship with ethical awareness, and thus, higher emotional intelligence scores predict higher performance in ethics (Joseph et al. 2009; Deshpande 2009). Insights and analysis In reflection, leadership integrity is an important and essential attribute in building an ethical leadership. As discussed earlier, leadership integrity is highly valued in organisations, and the absence of it will likely result in followers losing trust and respect for the ethical leader. Hence, this means that followers will especially look up to ethical leaders with strong leadership integrity as these leaders are associated with having strong positive traits and characteristics, whom will likely do the right thing, given any circumstances, and supports the statement that ethical leadership is mostly about leadership integrity. In addition, Bandura’s social learning theory suggests that individuals learn and follow the actions, attitudes, behaviour and values of credible ethical leaders. Hence, this means that followers’ moral self-development is likely to be heavily influenced by the leader’s effort to model moral behaviours. Thus, this also supports the statement that ethical leadership is mostly about leadership integrity, because the qualities of the leader, such as leadership integrity, will influence the followers to model such behaviours and values. On the other hand, only the moral person aspect of ethical leadership place emphasis on the leader’s behaviour, traits and personal decision making towards ethical conduct. The behaviours and actions of a moral manager have an external focus of how the leader is seen by employees and stakeholders, as they aim to increase the ethical awareness and standard in the organisation. Thus, under Trevino’s definition of an ethical leader, leadership integrity belongs to the category of a moral person. However, the leader needs to be both a moral person and a moral manager, in order to be considered an ethical leader. Thus, this denies the statement that ethical leadership is mostly about leadership integrity, and supports the idea that leadership integrity is only one dimension of being an ethical leader. Secondly, Resick’s definition of the six key characteristics of an ethical leader belongs to the category of either a moral person or a moral manager, where leadership integrity, ethical awareness and people orientation falls into the category of moral person, while managing accountability, encouraging and empowering, and motivating belongs to the category of moral manager. Hence, this refute the statement that leadership integrity is mostly about leadership integrity, as it can be clearly seen that leadership integrity is only one aspect of the characteristics required of ethical leadership, as there are other important elements that effect ethical leadership as well. Thirdly, studies have also revealed that other than leadership integrity, the emotional intelligence of the leader is also another key factor in building an ethical leadership. Thus, this further supports the claim that that ethical leadership is not mostly about leadership integrity, but is also heavily influenced by the personal characteristics of leaders’ emotional intelligence. My personal stand is that though the behaviour, values, traits and personal characteristics such as leadership integrity, of an ethical leader is important, but, the ability to influence and affect followers to model such moral behaviours places an even greater emphasis in building a reputation of ethical leadership. As discussed earlier, the traits and behaviours of the moral manager addresses this aspect, and thus support my stand that ethical leadership is a multi dimension concept, which consists of many other fundamental elements other than just leadership integrity. Conclusion Ethical leaders bring about highly desired benefits to organisations. The personal characteristic of an ethical leader, such as leadership integrity is one key factor in building ethical leadership. However, there are also other elements involved which have a strong impact in building ethical leadership. Hence, in order to be effective ethical leaders, individuals with leadership integrity have to demonstrate that they are capable of motivating employees by creating and stimulating an ethical organisation, developing standards of ethical conduct and behaviour, and communicating openly on ethical issues, instilling a rewards and punishment systems, demonstrating ethical behaviour, and thereby increasing the ethical awareness in the organisation. References Avolio, B. J. 2005. Leadership development in balance: Made/Born. Mahwah, NJ: Lawrence Erlbaum Bandura, A. 1977. Social learning theory. Englewood Cliffs, NJ: Prentice–Hall. Bandura, A. 1986. Social foundations of thought and action. Englewood Cliffs, NJ: Prentice–Hall. Berenbeim R.E. 2009. Ethical Leadership, Maintain an Ethical Culture. A paper presented at the Global Leadership Development conference in Mumbai, India Blanchard, K. H., O’Connor, M., O’Connor, M. J., & Ballard, J. (1997). Managing by values: Berrett-Koehler Pub Brown M.E. & Mitchell, M.S. 2010. Ethical and Unethical Leadership: Exploring New Avenue for Future Research, Business Ethics. Brown M. E, Trevino L. K, & Harrison D. 2005. Ethical leadership: A social learning perspective for construct development and testing. Organizational Behaviour and Human Decision Processes, Vol. 97, pp. 117−134. Deshpande, S.P. 2009. A study of ethical decision making by physicians and nursesin hospitals. Journal of Business Ethics, Vol. 90, pp. 387-397 Eisenberg, E.M. 2000. The kindness of strangers: Hospitality in organizational communication scholarship. In S. Corman & M. S. Poole (Eds.), Foundations of organizational communication: Finding common ground. NY: Guilford Freeman R.E. & Stewart L. 2006. Developing Ethical Leadership, A Bridge Paper of Business Roundtable Institute for Corporate Ethics. Freedman J, 2007 Workplace Issues Report, Six Seconds 2008. Gregory P, 2010, Ethical Leadership, Training journal, pp. 44-47 Hoffman, M. L. 1988. Moral development. In M. H. Bornstein & M. L. Lamb (Eds.), Developmental psychology: An advanced textbook (2nd ed., pp. 205-260). Hillsdale, NJ: Lawrence Erlbaum Associates. Joseph J, Berry K, & Deshpande S P 2009. Impact of emotional intelligence and other factors on perception of ethical behavior of peers, Journal of Business Ethics. Kalshoven K, Den Hartog D, De Hoogh A, 2011, ‘Ethical leadership at work questionnaire: Development and validation of a multidimensional measure, The Leadership Quarterly, vol. 22, pp. 51-69 Kaptein M. 2002, Guidelines for the development of an ethics safety net. Journal of Business Ethics, Vol. 41, pp. 217-234 Piccolo R.F, Greenbaum R, Den Hartog D.N. & Folger R. 2010.The Relationship between Ethical Leadership and Core Job Characteristics, Journal of Organizational Behavior, Vol.31, pp.259–278. Quigley, J H. 2007. Trust – An Essential Asset: Creating Individual and Corporate Value, The Raytheon Lectureship in Business Ethics, Waltham: Bentley College, pp. 1-24. Resick, C, Hanges, P, Dickson, M, Mitchelson, J, 2006, ‘A Cross – Cultural Examination of the Endorsement of Ethical Leadership’, Journal of Business Ethics, Vol.63, pp. 345-358 Toor S. & Ofori G. 2009. Ethical Leadership: Examining the Relationships with Full Range Leadership Model, Employee Outcomes, and Organizational Culture, Journal of Business Ethics, Vol. 90, pp.533–547. Trevino L. K. & Brown M 2004, Managing to Be Ethical: Debunking Five Business Ethics Myths, The Academy of Management Executive, Vol 18. No. 2, pp 69-83 Trevino L. K, Hartman, L. P, & Brown, M. 2000. Moral person and moral manager: How executives develop a reputation for ethical leadership. California Management Review, Vol. 42(4), pp.128-142 Turknett, Robert L., & Turknett, Carolyn N. 2005. Decent People Decent Company: How to Lead with Character at Work and in Life. Mountain View, CA: Davies-Black Publishing. Wesley S, Basran S, Hayward A. & Harris D. 2011, Corporate Ethics Policies and Programmes: UK and Continental Europe Survey 2010. A Publication of the Institute of Business Ethics. http://www.ibe.org.uk, viewed 1st September 2012.

Employee Hit and Injured by Overhead Travelling Crane Case Study

Employee Hit and Injured by Overhead Travelling Crane - Case Study Example The crane operator did not activate the alarm when he found the injured employee in the non-designated area. On inspection, he reported that alarm signal was out of order and he did not inform about it to anyone. He also did not care to warn the injured employee in time. The injured employee was under stress- The employee was new and facing some disciplinary action in the company. Perhaps he was stressed when the accident happened because as per the information provided by a senior employee, when the employee got hit, the overhead crane was traveling at a very slow speed. He may have avoided being hit, had he been alert. Lack of cordiality and concern between the new and old employees- No appropriate action was taken by the other employees deployed in the area where the accident occurred. There existed a clear-cut lack of cordiality and amity between the senior and new employees. Lack of mentoring roles- Commitment to workplace safety is something that the new employees imbibe from the senior mentors. There existed a lack of mentoring provisions in the work area, which could have prevented the accident. Promulgation of Company’s Safety Regulations amongst the New Employees- All the new employees are urgently called to a meeting where a senior foreman promulgates and explains in detail the Company’s Safety Regulations to them. Crane Operator- The crane operator, operating the crane during the accident is sent on leave for the time and it is assured that all the operators henceforth operating the crane are suitably trained and experienced in handling all aspects of the crane operations. An inquiry is ordered as to why the crane operator did not warn the injured employee in time. Fixing of accountability- The senior foremen deployed on the shop floors will be conveyed that it is they who will have to assure that all the employees abide by the Company’s Safety Regulations while being on the shop floor. Senior foremen will be extended the requisite authority on an immediate basis. Qualification and Experience- Strict qualification and experience associated norms will be adhered to while recruiting the new employees.  

Investment Analysis of Tesco, and Marks And Spencer Research Paper

Investment Analysis of Tesco, and Marks And Spencer - Research Paper Example (Penman, 2003). In other situation, investors make investment decisions following his or her instinct or based on the information provided by the market. Here, Penman (2003) referred to Investors who make investment decisions following their instinct as intuitive investors, while those who make investment decisions following market data are passive investors (Penman, 2003). This study is aimed at carrying out a comparative analysis of two United Kingdom based retail companies with particular focus on its financial performance and share valuation for the two periods under review, to enable the researcher gain a reasonable basis for providing recommendations to investors on which company's stock they should buy, sell, keep or hold. The remaining part of the paper looks at the two company under review. Like macroeconomic analysis the analysis of the industry is important because it enables the analysts to make abnormal profits arising from information asymmetry between the proper analyst and competitors who fail to carry out a proper analysis. Just as it is difficult for a firm to do well in a poor macroeconomic environment, so too is it difficult for a firm to perform well in a troubled industry. (Bodie et al, 2002). Similarly, as performance can vary across countries, so too does it varies across industries. (Bodie et al, 2002). 2.1 Tesco Plc Tesco PLC is an international retailer. The principal activity of the Company is food retailing with over 2,000 stores in the United Kingdom, the Republic of Ireland, Hungary, Poland, the Czech Republic, Slovakia, Turkey, Thailand, South Korea, Taiwan, Malaysia, Japan and China. It activities include, simple travel insurance, Tesco personal finance, telecom and retail outlets. Financial Ratio Analysis for Tesco Plc. a) Profitability Ratios for Tesco Plc Ratio Formula1 2006 2005 Profit margin Return on Capital Employed Return on Equity Return on Investment The profitability ratios show that the company is doing quite well. In 2006 for example the was an improvements in all the profitability ratios when compared to 2005. Compared with the ratios for the other firm (Mark & Spencer) we see that Tesco performed better than the industry average, and better than M&S. However, Marks and Spencer also proves to be a profitable company. b) Liquidity Ratios for Tesco Plc Ratio Formula2 2006 2005 Current Ratio Quick Ratio Cash Ratio Tesco current ratios have also witnessed improvements in 2006. The current ratio and quick ratio show that Tesco has enough current assets to cover its short-term liabilities without facing business risk that is the risk that it might not meet its short-term commitments. However, the cash ratio shows that Tesco could only cover 50% of its short-term liabilities in 2005 and 90% in 2006. It is again doing better in this domain than its M&S. c) ) Long-Term Solvency Ratios Solvency Stock Measures From above, it can be observed that the company uses more debt than equity in financing its activities. This is evidenced by the debt-to-equity ratio of 1.4. There is

What are the three best critical questions that one can bring to the Essay

What are the three best critical questions that one can bring to the study of the international relations of china - Essay Example ieves, it has tried to grow in reference to its historyand this has impacted positively towards its international and domestic affairs and finally maintaining respecting its legacy of irredentism. Being the world’s oldest culture, Chinese culture has perceived a dominant coverage in a large geographical region in eastern Asia with customs and traditions varying greatly between provinces, cities, and even towns. Literature, music, visual arts, maritalarts, cuisine and religion makes the important components of the culture.The Culture covers large geographical territories in china; usuallyeach region isdivided into distinct sub-cultures and represented by three ancestral items. A good example is Guangdong represented by chenpi, aged ginger and hay. These distinctions give rise to the old Chinese proverb: â€Å"Shà ­ lÇ  bà ¹tà ³ng fÄ“ng, bÇŽi lÇ  bà ¹tà ³ng sà ºÃ¢â‚¬  literally "the wind varies within ten li, customs vary within a hundred li." In relation to the marital art, Chinese marital arts are collectively given the name kung fu,Kung to mean "achievement" or "merit", and (fu) "man", thus "human achievement"). The first generation of art started mor e for the purpose of survival and warfare than art. Over time, some art forms have branched off, while others have retained a distinct Chinese flavor. Regardless, China has produced some of the most renowned martial artists for example wong Fei Hung. Chinese civilization originated in various regional centers along both the Yellow River and the Yangtze River valleys in the Neolithic era, but the Yellow River is said to be the cradle of Chinese civilization. With thousands of years of continuous history, China is one of the worlds oldest civilizations. For instance, the yellow played a number of roles: to start with, according to the Chinese culture, Family is seen to be very important. The authority of the family belongs to the father. The father always arranges the marriages for his daughters, controls the amount of

MET Essay Example | Topics and Well Written Essays - 250 words - 1

MET - Essay Example A material with a hardness of HRC 40 equals around HB 375, which is considered as moderately hard. Even though this level of hardness is considered suitable, a hardness value of HRC 50 or HB 475 is better when the ductility level is also high which represents about 15% elongation. According to appendix 3, it reveals forms of AISI 1040 and others that are non-listed and oil quenched and they are listed as having adequate hardness levels. Appendix 4-1 indicates the same material that is tempered and quenched in water. The AISI 1040 WQT 700 possesses a hardness of HRC 43 (HB 401), a yield point of 92ksi and elongation percentage of 20. 30. In order to obtain the suitable hardened condition, the whole part is heated and then quenched. The part is hardened the entire time but differs in thick sections. However, no chemical constituent changes are experienced. During the carburizing process, the chemical structure of the surface is altered through carbon infusion. Therefore, the process of carburizing makes the outer surface harder while the inner surface becomes

3G Vs 4G Wireless Technology Term Paper Example | Topics and Well Written Essays - 2750 words

3G Vs 4G Wireless Technology - Term Paper Example However, fourth generation (4G) communication system is the descendant of 3G system. The 4G communication system offers ultra speed internet services and it is the latest wireless application service for telecommunication technologies. The discussion in the paper is based on the study of distinctiveness of 3G and 4G wireless technologies and the future prospects of 4G. There are a few issues which are attached with the implementation of 4G network systems for providing important services to users worldwide. However, the advantages of 4G services are quite apparent compared to 3G services which will be helpful in varied applications. Table of Contents Abstract 2 Table of Contents 3 Introduction 4 Thesis Statement 5 Problem Description 5 Results 12 Conclusion 15 Works Cited 16 Introduction The broadband services for the telecommunication technologies have advanced in a drastic way for the requirement of broadband internet services by users anywhere. Among the overall 1.8 billion broadb and users on a worldwide basis, almost two-third users have mobile broadband facility. The users who are using this mobile communication system are being offered this service through High Speed Packet Access (HSPA) network as well as Long Term Evolution (LTE) network. HSPA services can be used with HSPA modems or USB dongles and the use of fixed DSL modems have been swapped with the availability of these high speed wireless broadband technologies. LTE has provided many advantages to the users as well as to the service providers for its performance of offering speed in excess of 200 Mbps and its capacity of Radio Access Network (RAN) round-trip times is within 10ms. The LTE technology has met the requirement of 4G services of providing ultra broadband internet services (Kumaravel, â€Å"Comparative Study of 3G and 4G in Mobile Technology†). The 4G telecommunication system is the latest wireless application of providing ultra speed internet services and has succeeded the 3G sys tem. It facilitates the users with the services for providing flawless connectivity at any time anywhere while accessing varied information as well as services. It also provides a better quality of services and it is be considered as ‘Always Best Connected’ service (Tellabs, â€Å"4G: The What, Why and When†). In the present day context, people are more attracted to technologies such as smartphones, laptops, notebooks as well as tablets which provide wireless connectivity facilities. The 3G services which facilitate varied applications for smartphones and with the introduction of tablets which require higher capacity as well as performance for better accessibility of varied information and services, there lay the importance of 4G services (Rysavy Research, LLC, â€Å"Transition to 4G†). Thesis Statement The discussion emphasizes on 3G as well as 4G wireless application technologies and the importance of the 4G system has increased with the advancement of t echnology. It will also emphasize on the advantages as well as disadvantages of these two wireless technologies. The implications of 4G system which provides ultra speed broadband service is assessed in the paper. Problem Description The 3G network system has been successfully integrated with the varied applications which are required for smartphones. The technology has advanced to an extent which requires enhanced performance as well as capacity. The 4G network system has been introduced for the new technologies such as tablets as well as notebooks for faster accessing the varied information as well as services. There are certain basic differences in between the 3G and 4G network services which are offered to the people worldwide. 3G is considered as the world’

Option 1 Amadeus Essay Example | Topics and Well Written Essays - 1500 words

Option 1 Amadeus - Essay Example In his confession, Salieri describes how his professional jealousy led him to force Mozart to write his own requiem mass, which Salieri intended to steal from him and present to the world as own musical work (Amadeus, 1984/2002). Salieri also describes how the fateful turn of events lead Mozart to die, his requiem mass unfinished, along with the murderous plot of Salieri for Mozart also imcomplete (Amadeus, 1984/2002). This writer chose this film for analysis, because the music of this film is inextricably connected with the central plot and its unfolding. This kind of a film on a musical genius could not have been possibly made without incorporating his musical works into the film. Every crucial dramatic moment in the film is linked to what these two musicians were doing in the field of music. Hence this film is a rare instance where the plot and music tracks merge inseparably into each other. It is music that generates the theme of this film, leads it to its climax and gives it a sense of purpose. The film opens with the Symphony no.25 in G Minor, K.183 composed by Mozart, as the opening credits are displayed. The calling of the name, ‘Mozart’, in the opening sequence has a timing that fits rhythmically into the accompanying musical bit (Amadeus, 1984/2002). The composer, Salieri is seen trying to commit suicide and being taken to the hospital when the symphony plays on, but not continuously- there are dramatic breaks that let the dramatic events to unfold. And after this symphony stops, there is the noises of the crowd, which reminds one of the cheering crowds inside a musical theatre after a concert. But then the visuals show that it was the noises inside a mental asylum. Here, it can be seen that the music suggests what is going to happen, prepares for the forthcoming shock, mourns the tragic events, but yet withdraws at the crucial moment as if it is lea st bothered. This

The development of the American Empire Essay Example | Topics and Well Written Essays - 750 words

The development of the American Empire - Essay Example As they sensed a power vacuum and a unique opportunity to influence the United States, the Union was specifically interested in stymieing these efforts and ensuring that the conflict remained as one between the states. More or less, these efforts were widely successful and they helped to encourage the further understanding the continent of North America, and the surrounding regions could be viewed as the sphere of influence upon which the United States alone had the license to meddle. However, understanding the way in which the American concept of empire developed cannot be appropriately effected without a cursory discussion of the doctrine of Manifest Destiny. Manifest Destiny was the intrinsic belief that the Almighty had provided the United States with dominion over all the land between the Atlantic and Pacific oceans. This belief had a profound impact with regards to the way in which colonization of these lands took place and the means through which the native populations were mi streated and relocated. Just as Manifest Destiny and an interpretation of American sovereignty came to be formed during and before the Civil War era, as well as afterward, the course upon which the United States would eventually engage was all but assured. One of the most obvious interventions within this sphere of influence took place during the Spanish American War; a time in which the United States sought to further weaken the Spanish Empire and take territories in the Pacific – as well as carve out further influence within the Caribbean.

Media Violence Begets Societal Violence Essay Example | Topics and Well Written Essays - 750 words

Media Violence Begets Societal Violence - Essay Example Violence incorporates any social behaviour that has intent to harm another person, and includes physical violence, verbal abuse, aggressive behaviour and intimidation; all of which are exposed to children from a very young age within their own homes. How often do we read about children as young as seven or eight seriously harming a younger child; not so long ago it was reported in the media that a boy of around that age murdered a toddler. Nobody could understand how such a terrible thing could occur. The child had grown up within a loving and caring family; there was no evidence of violence in the home and violence had not been identified as a trait throughout the history of either parents. Yet, the fact is, this young child had not only contemplated the idea of serious physical abuse but actually knew how to go about it. It is difficult to suppose that such behaviour and such sordid knowledge was innate or instinctive. It is common knowledge that humans at the top of the evolutiona ry ladder are actually born devoid of instinct, unlike other animals, and only survive based on the care of a mother. Children as they grow up learn by imitation and copying what they see and parents and teachers reinforce them when the behaviour is appropriate. The child therefore, must have been exposed to such display and if it was not within the family and school, the only avenue left open is the media. When considering fictitious violence on the television or in other media, we find that it is glamourised; yes we have the bad characters that get caught and pay the price, but more often than not the heroes of the program are also involved with violence that is condoned with no reprimand. Victims are rarely portrayed as any real victim, the real damage and long term effects of violence are not revealed so again to some extent even the victims are glamourised. Violence that is presented with humour has even more potential for adverse effects on children because it is trivialized u nder the guise of humour. Cartoons are a prime example, wherein we find violence that is quite fierce, with the executor in an appealing role and the victim although suffering a plethora of violent actions never really suffering or dying. Such fantasy in the mind of very young children must pose potential threat; they are not always able to distinguish the difference between reality and fantasy. Violence among adolescents and young adults is increasing; we only have to look on the streets of most cities in the world to witness thuggery, gang warfare, rape and murder. Many people blame this upsurge of social violence on drugs, unemployment and poverty; while there is no denying that such factors have impacted on social harmony and that there are significantly more reports of street violence today than there was twenty or thirty years ago because of drug abuse and other negative social and economical issues, media violence must also play a part. Media itself has illustrated that altho ugh many adults take drugs, are unemployed and live in poverty the rate of violence and abuse for adult populations, at least within developed countries, has not increased

Case Study on Hr Planning Essay Example for Free

Case Study on Hr Planning Essay It is the country†s best recognised energy brand. Centrica is a multinational company, with businesses in many countries. Centrica was formed in 1997 and consists of eight separate energy-related businesses, ranging from the supply of gas and electricity to consumers and organisations in the UK and Europe, to storage of gas for other providers, and drain and pipe work maintenance. The UK energy market is highly dynamic. Customers look for the best deals and are increasingly prepared to switch suppliers. In 2007, 900,000 customers switched energy providers. An energy company needs to show it is not just competitive on price, but that it can also provide the right levels of customer service to attract and retain customers. British Gas does not only supply gas but also deals with the installation and maintenance of domestic central heating and appliances. It provides a maintenance and breakdown service for electrical white goods and home wiring. Through the Dyno brand, British Gas also offers drain clearing services, plumbing and home security services. To deliver these services, British Gas needs high calibre staff. It employs more than 9,000 trained gas engineers to install and maintain central heating and gas appliances. This case study explores how British Gas manages the recruitment and selection of new employees. Page 2:  The role of human resource management Managing a successful large business involves acquiring, developing and maintaining a wide range of resources. These resources include materials, buildings, land, equipment, technology and, crucially, people. Any organisation needs good employees who have the right skills to achieve the company†s aims and objectives. Human resource management (HRM) is the business function that focuses on the people aspects of an organisation. It ensures the efficient management of people in the business. It is responsible for ensuring that an organisation has the right people to deliver its overall business plan. Meeting customer needs Centrica, the parent corporation of British Gas, has to deliver long term profitability. Its shareholders expect the business to show a return on their investment by making profits, now and in the future. British Gas needs to contribute to these profits. This means consistently meeting the needs of its customers with competitively priced products and services that give good returns to the company. Residential consumers across the country are the core customer base of British Gas. These customers expect top-class service at keen prices. If British Gas does not meet this standard, the company may lose business to competitors. To ensure customer satisfaction, British Gas engineers must have the technical skills to undertake work to the required standard and the people skills to deliver good customer service. Through its engineer recruitment team, the British Gas Academy must therefore ensure that the company attracts and retains the best engineers. This involves several complementary tasks. It requires planning to assess the future needs for skilled employees at British Gas. It requires a recruitment and selection programme to bring new people into the business. It requires a training operation to equip new recruits and existing employees with the right skills. Retaining people Importantly, British Gas must also ensure that it retains its best people. It is much more cost effective to retain trained and highly skilled staff than recruit and train up new people. British Gas seeks to retain people by offering a mix of financial and non-financial benefits. As well as good pay and a pension scheme, the company provides employees with the opportunity to buy shares in Centrica and it offers a great place to work and high-class training. Page 3:  Training As an expanding business, British Gas needed to increase its workforce to meet customer demand. At the end of 2002, British Gas established the British Gas Academy. The Academy has helped to develop and refocus training facilities to handle the extra training requirement in recruiting an additional 5,000 employees into the engineering workforce. * British Gas runs an intensive apprenticeship programme. This is delivered in training centres. Trainees should expect to qualify by year five. All domestic gas engineers become fully acquainted with the latest computer-aided diagnostic technology. There are also traineeships, which provide a way for new recruits to learn about the gas industry and gain relevant skills and qualifications. British Gas provides technical training for all its engineers throughout their careers. This ensures that its employees are kept up-to-date with new information and technologies to enable them to provide the best service possible. Training does not simply focus on technical skills and knowledge. Most employees have direct contact with customers, so it is important that they have good people skills. Awareness training is provided for employees across British Gas through an online learning package. Another programme is improving staff†s cultural awareness, particularly to support the growing international operations at British Gas. Page 4:  Workforce planning Workforce planning is the process of assessing a company†s current and future labour needs. The British Gas Academies must consider not just overall employee numbers but also the skills that will be required within the business. Workforce planning also involves managing any training and recruitment process to ensure the organisation has the right staff in place. Managers at British Gas conduct a programme of forecasting to predict how much the UK market for domestic gas engineering services will grow. This helps the company decide how many additional engineers it will need in the future. British Gas makes detailed forecasts of its demand for engineering personnel for one year in advance and makes more general estimates for a further two years into the future. Factors affecting workforce planning At British Gas, workforce requirements are driven by two different demands. First, there are contract customers that have service agreements with the company. Second, there are customers who call for one-off assistance if they have a specific problem. Demand for both these services has grown. In the last three or four years, the need for engineers has expanded accordingly. This has meant that it has had to recruit more staff. There are several other factors that influence workforce planning for British Gas. Engineering skills need to be constantly updated. Health and safety issues are also critically important in the gas industry. Health and safety regulations are changing all the time and EU regulations must also be considered. Apart from regular formal training to close skills gaps to ensure engineers stay up to date with technical matters, British Gas can alert engineers about technical changes via field radio or text messaging. Engineers can work all their careers in the field until they retire. Qualified engineers may spend up to 10 years gaining their skills, qualifications and experience. They have valued practical skills that are needed to deal with equipment and customers. However, British Gas also needs suitable people for promotion to higher roles, such as management jobs. It needs managers to plan, organise and co-ordinate the teams of engineers. It therefore needs to attract and recruit a wide range of people into the organisation. Page 5:  Recruitment As part of its workforce planning, British Gas implements a diversity and inclusion strategy using tailored action plans. This means it actively seeks new recruits from a wide range of backgrounds. The need to recruit a diverse engineering workforce is seen as critical by British Gas. It plans recruitment to ensure it has a socially inclusive workforce. This is important as it will enable British Gas to reflect the diversity of its customer base. For example, it is useful to have employees from different nationalities and backgrounds to communicate with customers that do not speak English as a first language. Recruiting more women engineers may help to attract female customers. British Gas has won a national award from the Council for Registered Gas Installers (CORGI) for its efforts to encourage and attract women into the engineering workforce and into plumbing and associated trades. To dispel the myth that only men can be good engineers, British Gas runs a Georgina and the Dragon campaign for children. What British Gas recruitment programmes  have achieved  is demonstrated by various awards during 2009: * British Gas  won awards from the Local Employment Partnership in the East Midlands. The awards for â€Å"Unlocking Talent†Ã‚  and the  Ã¢â‚¬Å"Outstanding LEP Achievement Award†Ã‚  recognise  the companys recruitment work with the LEP and Jobcentre Plus in the region. * British Gas has been named in the 2009  Sunday Timess 20 Best Big Companies to Work For. * The British Gas Academy won an award from Women into Science and Engineering (WISE). The award Investor in WISE   rewarded the efforts British Gas makes  to promote science,  engineering and construction  to girls and young women. Advertising British Gas tries to appeal to a varied and diverse audience when promoting its apprenticeships. To advertise opportunities widely, British Gas uses specialist Sky channels like Parliamentary Projects TV, which focuses on careers, and Passion TV, which is aimed at the black community. In print media, it uses womens magazines, publications targeted at ethnic minorities such as The Muslim Weekly as well as other careers directories for the same reason. Other channels include radio, newspapers,  British Gas website  (www. britishgasacademy. co. uk) and a DVD for schools. Recruiting gas engineers of the right level is important. Candidates for a British Gas apprenticeship must be at least 16 years old, and have a minimum of four GCSEs at grade C or above or equivalent (e. g. NVQs). However, they need more than academic qualifications, they must be able to show some aptitude for customer service, such as being able to listen to customers and understand their requirements. Application British Gas uses an online application form. To help British Gas decide an applicants suitability, this includes a value-based questionnaire. This requires responses to a series of statements about attitudes to work. There are 90 statements in all, and an applicants overall responses are rated green, amber or red. The colour reflects the attitudes the applicant has about work and people. This helps to show which roles a person is best suited to. British Gas does not take applicants with red ratings further as they may not show a fit with the company requirements. However after an initial screening, green and amber applicants are invited to an interview and assessment centre for the final selection process. Here, candidates must show evidence of qualifications, ID and driving licence. Page 6:  Selection At the British Gas assessment centre the emphasis is very much upon core competencies and life skills. Life skills are personal skills that are likely to affect the customer experience when someone is working in the field. British Gas engineers needs to show courtesy and politeness, for example. These are personal qualities that have a direct impact upon customer perception. Core competencies involve team working, interpersonal skills (such as dealing with people), motivation and responding to change. These are crucial skills that can affect the way an individual fits in and works within an organisation. Candidates attend the centre for a half-day assessment. This has three elements. The total scores from the three-part assessment help British Gas to decide who receives a job offer. Candidates are notified of the outcome within 14 days. All candidates can receive feedback. For those candidates offered a job, British Gas provides the usual job benefits including a van from the outset and a competitive starting salary. The new recruits then go on to benefit from the comprehensive programme of training through its Academy. This ensures that they are given the best start in their new careers. It also builds employee motivation and commitment to the company. Recruiting and selecting staff is an expensive process. By following a robust selection programme in this way, British Gas is able to ensure it gets the right people with the right skills. It also means it maximises the benefit from its investment. Page 7:  Conclusion Recruitment and selection at British Gas is driven by the need to maintain the competitive position of the company within the energy market. Domestic gas customers demand the very highest standards of service. They can be assured that British Gas engineers have high-level skills and expertise through its careful specification of entry qualifications followed by top quality training. British Gas also assesses the personal attributes of staff through role play and questionnaires as these influence customers perceptions of the service and the company. Great care is taken in determining the organisations future staffing needs. This drives the recruitment and selection process to ensure British Gas is seen as offering dynamic and exciting career paths for people of all backgrounds. By developing and nurturing its people, British Gas ensures that new recruits have the right qualities to help the business to compete.

Factors Which Lead to Stress in the Workplace

Factors Which Lead to Stress in the Workplace Phones 4 you Case Study Chapter One: Introduction Phones 4u is a large independent mobile phone retailer in the UK. Since opening in 1996, it expanded to 400 stores throughout the United Kingdom. Head office is based in Newcastle-under-Lyme, Staffordshire and was until recently part of the The Caudwell Group formed by John Caudwell. In September 2006 the group was sold and Phones 4u is now owned by Providence Equity Partners (Minter, 2003, 18) Stress is the condition that results when person-environment transactions lead the individual to perceive a discrepancy, whether real or not, between the demands of a situation and the resources of the persons biological, psychological or social systems. In medical terms, stress is the disruption of homeostasis through physical or psychological stimuli. Stressful stimuli can be mental, physiological, anatomical or physical reactions. Lost car keys, tardiness, family death, and loss of job, pressure, frustration, and social changes-these are different types of stress, the process by which one appraises and copes with environmental threats and challenges. The events of daily life flow through a psychological filter that helps a person the react in certain ways. Some stress early in life is conducive to later emotional and physical growth. But stresses, or conflicts, can also threaten a persons life as well and health (Amatea, 1991, 48). Behavioral psychologists have determined there is a correlation between stress and the declination on ones behavior. One may increase his usage of alcohol, tobacco, or other drugs to escape his stressful state. Other problems include arguing with friends, neglecting appearance, crying easily, difficulty concentrating, and withdrawing from family and friends. In extreme cases, stress can cause insanity. Emotional changes are also a common effect of stress. Symptoms include anger, anxiety, depression, nervousness, loneliness, and rejection. Changes in emotional state may lead to psychological disorders or even death, if not treated. Suicide is among the leading outcomes of stress-related depression (aspinwall, 1992, 48). Not only does stress effect ones emotional and behavioral states, buy it also plays a large role in ones physical state. Symptoms of stress include, but are not limited to, allergies, back pain, respiratory infections, fatigue, headaches, muscle tension, sleeping problems, and dizziness. British scientist Hans Selye made a basic point of stress. It states that although the human body comes designed to cope with temporary stress, prolonged stress can produce physical deterioration. MRI brain scans of people who have experienced a prolonged amount of stress often show the results of a shrunken hippocampus, the inner brain structure vital to laying down explicit memories. Stress can put people at risk for one of todays four leading causes of serious illness and death: heart disease, cancer, stroke, and chronic lung disease. Such findings were proven true by studies done by cardiologists Meyer Friedman and Ray Rosenman in 1956. Psychophysiological illnesses are stress-related. They are i llnesses, such as high blood pressure, that are caused by high levels of stress. Immune responses may also be effected by stress. They can either speed up or slow down causing a variety of illnesses such as lupus or multiple sclerosis. Stress does not make one sick, but it does restrain ones immune functioning, making him more vulnerable to foreign invaders (Bandura, 1986, 58). Stress in unavoidable. If one can not eliminate stress by changing or ignoring a situation, one must learn to manage it by confronting or escaping the problem. Stress management may include aerobic exercise, relaxation, and social support. Without knowledge of stress and ways to manage it, people are more susceptible of disease and psychological disorders. There are various sources of stress. The very definition of stress is: A mentally or emotionally disruptive or upsetting condition occurring in response to adverse external influences and capable of affecting physical health, usually characterized by increased heart rate, a rise in blood pressure, muscular tension, irritability, and depression. A stimulus or circumstance causing such a condition. In todays world of competition and success, the limits of our threshold are being pushed to succeed. Success is the driving force behind many people pushing their bodies to the limits. A human body needs a delicate balance between work, and relaxation. When this equilibrium is not maintained, problems occur, which might have repercussions later. These repercussions take the forms of Burnouts, break-downs, and sometimes extreme cases of heart attacks. In most cases of the systems breaking down, there are methods of control and mechanisms of improvement of the situation. Stress can be handled very effectively in todays world. Healthy and wholesome living is the new day mantra for better work efficiencies. What causes stress? There are various triggers to stress. Work, personal life and external factors (Banyard, 1993, 45). Work: the pressures of work are one of the greatest factors contributing to the high stress levels today. Long working hours, constant pressures of deadlines, and the inevitable fear of job security pushes people to work very hard. Personal Life: outside the work place, people are always subject to constant pressures from family, friends, and well wishers. Handling these pressures in the most effective way is the tact of the new manager. Family life can cause stress, especially if there is some friction between partners, the ill heath or sudden death of a partner can cause great levels of stress. External factors: personal finances, world events and other non classifiable events also add to stress. Time management or lack of thereof is another cause of external factors of stress. How does one handle stress? There are several ways of fighting stress in ones life. This essay will briefly attempt to touch base with some important methods which can be imbibed in handling stress. 1)   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Time Management: Time management is one of the greatest methods of combating stress especially in the workplace. Effective time management helps us prioritizing, planning, allocating and executing effective schedules in order to maximize our most valuable resource, time. Once a person has been able to handle time effectively, he or she would be able to handle many tasks which have been allocated (Baruch, 1987, 59). 2)   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Health: stress has a great impact on the personal health of the individual. Ageing is speeded up and white hair apparently comes aplenty. Living a healthy life helps in handling stress better. A regular routine, the offshoot of effective time management, allows us time to regularly exercise. Exercise, as many say release endorphins, these help combat stress and depression, a stress induced side effect. Healthy foods, such as greens, and maintaining a balanced diet are some other ways, which when coupled with exercise help us maintain a healthy body. 3)   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Non Conventional Methods: going back to the basics is a term that is used very regularly today. When one says going back to the basics, it includes going back to the past. Yoga, pranayama and other methods of controlling the mind, body and soul, have existed in our country for a very long time. This is fast gaining popularity as methods of combating stress. Yoga has immense powers to help us maintain our minds and body in shape. From the above, we can see one of the greatest factors of handling stress is to maintain a healthy mind, body and soul. Prevention is better than cure, preventing stress by having a healthy life style and a healthy mind, is a plus point which has no substitute in todays world. However there is no effective way of handling self induced stress. Calming the mind and regulated breathing can ease the stress, but it will be rendered ineffective if the person is not willing to practice it in the positive way (Bem, 1981, 49). Stress is one of the greatest hindrances to efficient productivity in todays workplace. Production efficiency is the key word today and this does face a serious threat with stress. Combating stress on a war footing is the need of the hour, and some of the above points will assist in effective stress management through a healthy mind , body and soul. Stress is a combination of responses in the body. Stress can be short-term (acute) or chronic. Acute stress is the fight or flight response. If a car is careening toward you at a high rate of speed, you will (or should!) experience acute stress. It is when you experience so many common stressors, such as heavy traffic, noise, money worries, illnesses, relationship problems, rising crime rates, or work frustrations, that stress takes a chronic form. In the short term, stress can be vital. Over time, it turns destructive . How destructive can stress be on your body? Research has shown that prolonged stress can produce actual tissue changes and organ dysfunction. With the new MRI (magnetic resonance imaging) techniques, scientists are able to prove visibly that chronic stress can shrink an area in the brain called the hypothalamus. Read More On This They have found that the brains of war veterans, as well as women who have been victims of childhood sexual abuse, have a marked reduction in the size of their hypothalamus (Betz, 1987, 29). Stress also affects your brain by releasing powerful chemical messengers called neurotransmitters, such as dopamine, norepinephrine, and epinephrine (also called adrenaline). The hypothalamic/pituitary-adrenal portion of your brain releases steroid hormones, including the primary stress hormone, cortisol. Cortisol affects systems throughout your body, including an increased heart rate. Your heart, lungs, and circulatory system are influenced by the increased heart rate. Blood flow may increase 300 to 400 percent. Blood pressure increases and breathing becomes rapid. Your mouth and throat may become dry. Skin may become cool and clammy because blood flow is diverted away so it can support the heart and muscle tissues. Even digestive activity shuts down. Once again, occasional stress is normal. Once youve handled the situation, the stress goes away and you heal from the episode. But, if stressors accumulate over time, eventually the body becomes inefficient at handling even the least amount of stress. The brain, heart, lungs, vessels, and muscles become so chronically over or under activated that they become damaged. It is this sort of stress which may trigger or worsen heart disease, strokes, susceptibility to infection, sleep disturbances, sexual and reproductive dysfunction, memory and learning dysfunction, digestive problems, weight problems, diabetes, pain, and skin disorders. Extensive multidisciplinary studies have presented unequivocal evidence that our psychological responses to stress and our perceptions of stress to a considerable extent affect our susceptibility to disease. In active relationship, the immune, neuroendocrine, and nervous systems respond to the brain and psyche. Virtually all illnesses, from the flu to cancer, are influenced for good or bad by our thoughts and feelings. R. Lloyd, 1990 Healing Brain: A Scientific Reader (Betz, 1987, 48) Statement of the Research Problem How do the employees cope with stress in the workplace to achieve a more balanced lifestyle at Phones 4 you ? Stress is a part of everybodys life. Depending on the level of stress, it can control our lives, especially in the workplace. We begin to spend several long hours at work, and thus have less time for other things. Stressed employees may be unhappy and thus produce nominally. Stress can deteriorate social and family relationships and eventually burn you out; ultimately it can take toll on your health. Organizations need to recognize stress as a problem and decide whether or not to act upon it. Background Information This question needs to be answered because stress is a problem that Phones 4 you must deal with; stress can cause poor work performance and lower employee morale. These factors can increase employee turnover rate and lessen quality of life. We all must deal with stress; question is how we handle and control it. With downsizing the buzz word in the modern corporate world, companies have become mean and lean. Employees are compelled to be more efficient Phones 4 you; they find themselves taking on the work of what used to be two. The result is longer hours, less time for outside activities, and consequently increased stress. According to Business Week, the typical British works 47 hours a week, and if current trends continue, in 20 years the average person would be on the job 60 hours a week. Another factor that increases stress is technological advancements. With all the new technology one is always connected to work and accessible 24 hours a day 7 days a week. According to Business Week, it is now possible, and thus increasingly expected, for employees to be accessible and productive any hour, any day (Bollen, 1993, 18). At a workplace, one observes several sales people working long hours, claiming it is due to under staffing. Employees reach a point of diminishing returns. The more hours they work, the less productive they are. This stressful condition causes the quality of work to dwindle. Consequently, clients recognize this, and eventually they terminate the business relationship. Soon the company loses, as it is built on these clients (Moos, 1989, 58). Statement of the Objectives This research expects to discuss factors which lead to stress in the workplace at Phones 4 you. Are individuals stressed in the workplace at Phones 4 you? What causes stress in the workplace Phones 4 you? Who is mostly stressed: men or women? Are individuals being exposed to stress management techniques? Should employers implement stress management techniques? as a future manager, I would like to be able to determine if stress is a problem for employees; if so, implement a strategy to curtail stress in the workplace. By recognizing stress in the workplace, employers can act appropriately to reduce stress. The outcome can benefit social and family relationships, as well as preserve ones health and make us more productive in our organizations (Moos, 1982, 25). Scope The research project will comprise of a sample size of 30 individuals, randomly selected from general business areas. The study will analyze stress factors in the U.K workforce and its impact on the British organization. Effective stress management techniques will then be presented, which will allow individuals or organizations to implement. Secondary information from various sources will be utilized to explore effective methods of coping with stress. The conclusions and recommendations I will draw will be applicable to any British organization with stress as a problem. Although this study will generalize from the small population, it can be used as a starting point to recognizing the problem, as each organization can require a different approach (Parkes, 1986, 36). Limitations The sources utilized in the research will be extracted from current articles (2006-present) from online services, the Internet, and public libraries. A survey will be given to individuals of randomly chosen organizations and will not target any specific company or industry. Due to time constraints, the population will be limited to 30 individuals. The research will explore factors causing stress in the workplace and its impact on organizations. Effective methods of coping with stress will be given, but limited to ones examined in the secondary resources (Portello, 1996, 548). Research Procedures The project will focus on stress factors in the workplace and effective methods to balance a healthy lifestyle. The sample group will consist of 30 individuals randomly selected from general business areas. The survey will be conducted during lunch periods when several employees leave and return to the workplace. The questionnaire will attempt to see if the sample individuals believe stress is a problem and what can be done to resolve it. The questionnaire will be delivered in person and each individual will fill out the survey at that point. Since the survey will be conducted in a general public area, no authorization is needed to administer. Once I receive all the surveys, I will quantify the data into an Excel spreadsheet. I will report the data mostly in percentages (e.g. 70percent of the individuals acknowledge that stress is a problem in the workplace). The data will be utilized to see if stress is a factor impacting the British workforce. Stress management techniques will be presented where appropriate (Browne, 1993, 578). Chapter Two: Literature Review Stress is an adaptive response. It is the bodys reaction to an event that is seen as emotionally disturbing, disquieting, or threatening. When we perceive such an event, we experience what stress researchers call the fight or flight response. To prepare for fighting or fleeing, the body increases its heart rate and blood pressure; more blood is then sent to your heart and muscles, and your respiration rate increases (Carmines, 1981, 48). Stress is both positive and negative. Good stress is a balance of arousal and relaxation that helps you concentrate, focus, and achieve what you want. Bad stress is constant stress and constant arousal that may lead to high blood pressure, cardiovascular disease, and worse. The body does not distinguish between negative and positive stress. The same physiological responses can take place whether you are happy or sad about a given situation. When extending to the workplace, stress may lead to poor work performance and end up costing an organizations several thousands of dollars. The organization loses on salary because they are not receiving satisfactory production and if the employee becomes ill, health and workers compensation rates can soar . The organization must decide whether or no to implement a stress management program, since there are several external stressors that can overtake an individual. Internal stressors, within organizations include technology and corporate downsizing which leads to longer hours and job uncertainty. If one does not know how to manage stress, it can get out of control ) (Rock, 1997, 4). Analyzing Stress on Individuals In a 1995 survey of 1,705 respondents it is analyzed that stress rises with level of education and job level and is higher than average for women (Robinson, 1996, 88). Fifty-eight percent of the women respondents possess moderate to a lot of stress in the workplace compared to 53 percent of men. From the divorced individuals, 62 percent are stressed in the workplace compared to married and never married at 57 percent, and 58 percent respectively. The widowed respondents maintain the least stress at 38 percent (Robinson, 1996, 48). College graduate respondents possess more stress at 64 percent than high school graduates at 55 percent. Only 43 percent of the less than high school respondents felt stress in the workplace. Those with more education feel more stress, possibly because their jobs involve greater managerial and financial responsibility (Robinson, 1996, 87). Stress is an epidemic in British life. In nationwide polls, 89 percent of Britishers reported that they often experience high levels of stress, and 59 percent claimed that they feel great stress at least once a week (Hellmich, 1994, 57). A five year study of the British workforce conducted by the Families and Work Institute showed that 30 percent of employees often or very often feel burned out or stressed by their jobs, 27 percent feel emotionally drained from their work, and 42 percent feel used up at the end of the work day (Hellmich, 1994, 4). Balancing work pressures and family responsibilities leaves many workers feeling burned out. Examining the Effects of Downsizing on Stress The downsizing of organizations have caused a stressful environment. Downsizing has created concerns over job security, and has forced employees to take on a larger workload. According to a local union representing U.K. West stated that work still needs to be done, but with fewer people (Scott, 1996, 41). Downsizing creates quantitative and qualitative stress. Quantitative stress pertains to doing the same amount of work with fewer people. Reengineering the organization entails shaping the company to be more efficient with less individuals. These individuals are asked to do a wider variety of work functions they are not trained to do, causing qualitative overload (Scott, 1996, 35). Occupational Stress is the harmful physical and emotional response that occurs when there is a poor match between job demands and the capabilities, resources, or needs of the worker. Stress-related disorders encompass a broad array of conditions, including psychological disorders (e.g., depression, anxiety, post-traumatic stress disorder) and other types of emotional strain (e.g., dissatisfaction, fatigue, tension, etc.), maladaptive behaviours (e.g., aggression, substance abuse), and cognitive impairment (e.g., concentration and memory problems). In turn, these conditions may lead to poor work performance or even injury. Job stress is also associated with various biological reactions that may lead ultimately to compromised health, such as cardiovascular disease (Rosenfield, 1989, 5). Prevalence Stress is a prevalent and costly problem in todays workplace. About one-third of workers report high levels of stress. One-fourth of employees view their jobs as the number one stressor in their lives. Three-fourths of employees believe the worker has more on-the-job stress than a generation ago. Evidence also suggests that stress is the major cause of turnover in organizations (Scheier, 1985, 65). Health and Healthcare Utilization Problems at work are more strongly associated with health complaints than are any other life stressor-more so than even financial problems or family problems. Many studies suggest that psychologically demanding jobs that allow employees little control over the work process increase the risk of cardiovascular disease. On the basis of research by the National Institute for Occupational Safety and Health and many other organizations, it is widely believed that job stress increases the risk for development of back and upper-extremity musculoskeletal disorders. High levels of stress are associated with substantial increases in health service utilization. Workers who report experiencing stress at work also show excessive health care utilization. In a 1998 study of 46,000 workers, health care costs were nearly 50% greater for workers reporting high levels of stress in comparison to low risk workers. The increment rose to nearly 150%, an increase of more than $1,700 per person annually, for workers reporting high levels of both stress and depression. Additionally, periods of disability due to job stress tend to be much longer than disability periods for other occupational injuries and illnesses (Schwartz, 1993, 58). Causes of Occupational Stress Job stress results from the interaction of the worker and the conditions of work. Views differ on the importance of worker characteristics versus working conditions as the primary cause of job stress. The differing viewpoints suggest different ways to prevent stress at work. According to one school of thought, differences in individual characteristics such as personality and coping style are most important in predicting whether certain job conditions will result in stress-in other words, what is stressful for one person may not be a problem for someone else. This viewpoint leads to prevention strategies that focus on workers and ways to help them cope with demanding job conditions. Although the importance of individual differences cannot be ignored, scientific evidence suggests that certain working conditions are stressful to most people. Such evidence argues for a greater emphasis on working conditions as the key source of job stress, and for job redesign as a primary prevention str ategy. Personal interview surveys of working conditions, including conditions recognized as risk factors for job stress, were conducted in Member States of the European Union in 1990, 1995, and 2000. Results showed a trend across these periods suggestive of increasing work intensity. In 1990, the percentage of workers reporting that they worked at high speeds at least one-fourth of their working time was 48%, increasing to 54% in 1995 and to 56% in 2000. Similarly, 50% of workers reported they work against tight deadlines at least one-fourth of their working time in 1990, increasing to 56% in 1995 and 60 % in 2000. However, no change was noted in the period 1995–2000 (data not collected in 1990) in the percentage of workers reporting sufficient time to complete tasks. A substantial percentage of Britishers work very long hours. By one estimate, more than 26% of men and more than 11% of women worked 50 hours per week or more in 2000. These figures represent a considerable incr ease over the previous three decades, especially for women. According to the Department of Labour, there has been an upward trend in hours worked among employed women, an increase in extended work weeks (>40 hours) by men, and a considerable increase in combined working hours among working couples, particularly couples with young children (Shaw, 1993, 4). Signs of Occupational Stress Mood and sleep disturbances, upset stomach and headache, and disturbed relationships with family, friend and girl/boy friends are examples of stress-related problems. The effects of job stress on chronic diseases are more difficult to see because chronic diseases take a long time to develop and can be influenced by many factors other than stress. Nonetheless, evidence is rapidly accumulating to suggest that stress plays an important role in several types of chronic health problems-especially cardiovascular disease, musculoskeletal disorders, and psychological disorders (Sherer, 1982, 36). Prevention A combination of organizational change and stress management is often the most useful approach for preventing stress at work. How to Change the Organization to Prevent Job Stress Ensure that the workload is in line with workers capabilities and resources. Design jobs to provide meaning, stimulation, and opportunities for workers to use their skills. Clearly define workers roles and responsibilities. Give workers opportunities to participate in decisions and actions affecting their jobs. Improve communications-reduce uncertainty about career development and future employment prospects. Provide opportunities for social interaction among workers. Establish work schedules that are compatible with demands and responsibilities outside the job. St. Paul Fire and Marine Insurance Company conducted several studies on the effects of stress prevention programs in hospital settings. Program activities included (1) employee and management education on job stress, (2) changes in hospital policies and procedures to reduce organizational sources of stress, and (3) establishment of employee assistance programs. In one study, the frequency of medication errors declined by 50% after prevention activities were implemented in a 700-bed hospital. In a second study, there was a 70% reduction in malpractice claims in 22 hospitals that implemented stress prevention activities. In contrast, there was no reduction in claims in a matched group of 22 hospitals that did not implement stress prevention activities (Smith, 1981, 24). Chapter Three: Research Methodology Design The data reported here are from two separate data sets. In order to cross-validate the model, data from the original study of managerial women were used, and these included data from the first three assessments of a 2-year longitudinal study. In the original article (B. C. Long et al., 1992, 165), a conceptual model of stress and coping was tested and developed that was based on data from the first three assessments (Time 1 to Time 3) of 11 assessments completed over 2 years. Status, Sex Role Attitudes, and Agentic Traits were assessed at Time 1; Appraisals, Disengagement and Engagement Coping, Work Environment, and Daily Hassles were assessed at Time 2; and Distress and Satisfaction were assessed at Time 3. These data were used as a base to test the validity of the model on a new set of data obtained from clerical workers, data that have not been reported elsewhere (Snapp, 1992, 32). Sampling The managerial women (n = 249) were employed in nontraditional occupations (i.e., fewer than 35% of British employees are women). Their mean age was 38.84 years (SD = 7.68, range = 22–66). More detailed descriptions of the managers characteristics can be found in B. C. Long et al. (1992). The clerical workers who participated were employed in both large and small organizations in the same large western British city in which the managers were employed. The clerical workers volunteered in response to written requests for participants that I circulated in the media and by networking. The notices were directed to full-time female clerical workers and indicated that the purpose of the study was to investigate how clerical workers experienced Occupational Stress. No incentives were offered other than a final summary report. à Ã… ¾f the 284 respondents who made contact by telephone, 273 met the criteria for inclusion (i.e., they were employed in a clerical position, worked more than 20 hours per week, and did not supervise others). à Ã… ¾f the 273 clerical workers who met the criteria and were distributed questionnaires at Time 1, 39 withdrew from the study because of lack of time to participate, 7 no longer met our criteria because of promotion, unemployment, or leave o f absence from work (e.g., due to accident or illness), and 4 moved. The overall dropout rate was 18%. Dropout analyses were conducted on the demographic variables measured at Time 1. No differences were found between the retained (n = 223) and dropout (n = 50) respondents. Chi-square analyses of the demographic variables (marital status, education, number of children, job level, and size of the company) were not significant. Because 9 participants identified a personal rather than a work stressor, their data were omitted from the model testing. All respondents were self-identified clerical workers. Job classifications included clerks (25%), secretaries–stenographers (23%), administrative assistants (34%), and others (18%). The mean age was 39.77 years (SD = 9.46, range = 22–63 years). Fifty-three percent of the clerical workers were married, 22% were single, and 25% were divorced, separated, or widowed. Fifty-three percent were parents. Twenty-four percent had a high school education or less, 42% had special training (e.g., secretarial, clerical), 17% had a college education (2 years postsecondary), and 13% had a university degree. Household incomes ranged from less than $25,000 (British) per year (23.4%) to over $61,000 (British) per year (27.5%). The major industries represented were education (31%), service (35%), utilities and public administration (12%), manufacturing and transportation (10%), and other (8%). On average the women had been in the workforce for 17.02 years (SD = 8.74, Factors Which Lead to Stress in the Workplace Factors Which Lead to Stress in the Workplace Phones 4 you Case Study Chapter One: Introduction Phones 4u is a large independent mobile phone retailer in the UK. Since opening in 1996, it expanded to 400 stores throughout the United Kingdom. Head office is based in Newcastle-under-Lyme, Staffordshire and was until recently part of the The Caudwell Group formed by John Caudwell. In September 2006 the group was sold and Phones 4u is now owned by Providence Equity Partners (Minter, 2003, 18) Stress is the condition that results when person-environment transactions lead the individual to perceive a discrepancy, whether real or not, between the demands of a situation and the resources of the persons biological, psychological or social systems. In medical terms, stress is the disruption of homeostasis through physical or psychological stimuli. Stressful stimuli can be mental, physiological, anatomical or physical reactions. Lost car keys, tardiness, family death, and loss of job, pressure, frustration, and social changes-these are different types of stress, the process by which one appraises and copes with environmental threats and challenges. The events of daily life flow through a psychological filter that helps a person the react in certain ways. Some stress early in life is conducive to later emotional and physical growth. But stresses, or conflicts, can also threaten a persons life as well and health (Amatea, 1991, 48). Behavioral psychologists have determined there is a correlation between stress and the declination on ones behavior. One may increase his usage of alcohol, tobacco, or other drugs to escape his stressful state. Other problems include arguing with friends, neglecting appearance, crying easily, difficulty concentrating, and withdrawing from family and friends. In extreme cases, stress can cause insanity. Emotional changes are also a common effect of stress. Symptoms include anger, anxiety, depression, nervousness, loneliness, and rejection. Changes in emotional state may lead to psychological disorders or even death, if not treated. Suicide is among the leading outcomes of stress-related depression (aspinwall, 1992, 48). Not only does stress effect ones emotional and behavioral states, buy it also plays a large role in ones physical state. Symptoms of stress include, but are not limited to, allergies, back pain, respiratory infections, fatigue, headaches, muscle tension, sleeping problems, and dizziness. British scientist Hans Selye made a basic point of stress. It states that although the human body comes designed to cope with temporary stress, prolonged stress can produce physical deterioration. MRI brain scans of people who have experienced a prolonged amount of stress often show the results of a shrunken hippocampus, the inner brain structure vital to laying down explicit memories. Stress can put people at risk for one of todays four leading causes of serious illness and death: heart disease, cancer, stroke, and chronic lung disease. Such findings were proven true by studies done by cardiologists Meyer Friedman and Ray Rosenman in 1956. Psychophysiological illnesses are stress-related. They are i llnesses, such as high blood pressure, that are caused by high levels of stress. Immune responses may also be effected by stress. They can either speed up or slow down causing a variety of illnesses such as lupus or multiple sclerosis. Stress does not make one sick, but it does restrain ones immune functioning, making him more vulnerable to foreign invaders (Bandura, 1986, 58). Stress in unavoidable. If one can not eliminate stress by changing or ignoring a situation, one must learn to manage it by confronting or escaping the problem. Stress management may include aerobic exercise, relaxation, and social support. Without knowledge of stress and ways to manage it, people are more susceptible of disease and psychological disorders. There are various sources of stress. The very definition of stress is: A mentally or emotionally disruptive or upsetting condition occurring in response to adverse external influences and capable of affecting physical health, usually characterized by increased heart rate, a rise in blood pressure, muscular tension, irritability, and depression. A stimulus or circumstance causing such a condition. In todays world of competition and success, the limits of our threshold are being pushed to succeed. Success is the driving force behind many people pushing their bodies to the limits. A human body needs a delicate balance between work, and relaxation. When this equilibrium is not maintained, problems occur, which might have repercussions later. These repercussions take the forms of Burnouts, break-downs, and sometimes extreme cases of heart attacks. In most cases of the systems breaking down, there are methods of control and mechanisms of improvement of the situation. Stress can be handled very effectively in todays world. Healthy and wholesome living is the new day mantra for better work efficiencies. What causes stress? There are various triggers to stress. Work, personal life and external factors (Banyard, 1993, 45). Work: the pressures of work are one of the greatest factors contributing to the high stress levels today. Long working hours, constant pressures of deadlines, and the inevitable fear of job security pushes people to work very hard. Personal Life: outside the work place, people are always subject to constant pressures from family, friends, and well wishers. Handling these pressures in the most effective way is the tact of the new manager. Family life can cause stress, especially if there is some friction between partners, the ill heath or sudden death of a partner can cause great levels of stress. External factors: personal finances, world events and other non classifiable events also add to stress. Time management or lack of thereof is another cause of external factors of stress. How does one handle stress? There are several ways of fighting stress in ones life. This essay will briefly attempt to touch base with some important methods which can be imbibed in handling stress. 1)   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Time Management: Time management is one of the greatest methods of combating stress especially in the workplace. Effective time management helps us prioritizing, planning, allocating and executing effective schedules in order to maximize our most valuable resource, time. Once a person has been able to handle time effectively, he or she would be able to handle many tasks which have been allocated (Baruch, 1987, 59). 2)   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Health: stress has a great impact on the personal health of the individual. Ageing is speeded up and white hair apparently comes aplenty. Living a healthy life helps in handling stress better. A regular routine, the offshoot of effective time management, allows us time to regularly exercise. Exercise, as many say release endorphins, these help combat stress and depression, a stress induced side effect. Healthy foods, such as greens, and maintaining a balanced diet are some other ways, which when coupled with exercise help us maintain a healthy body. 3)   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Non Conventional Methods: going back to the basics is a term that is used very regularly today. When one says going back to the basics, it includes going back to the past. Yoga, pranayama and other methods of controlling the mind, body and soul, have existed in our country for a very long time. This is fast gaining popularity as methods of combating stress. Yoga has immense powers to help us maintain our minds and body in shape. From the above, we can see one of the greatest factors of handling stress is to maintain a healthy mind, body and soul. Prevention is better than cure, preventing stress by having a healthy life style and a healthy mind, is a plus point which has no substitute in todays world. However there is no effective way of handling self induced stress. Calming the mind and regulated breathing can ease the stress, but it will be rendered ineffective if the person is not willing to practice it in the positive way (Bem, 1981, 49). Stress is one of the greatest hindrances to efficient productivity in todays workplace. Production efficiency is the key word today and this does face a serious threat with stress. Combating stress on a war footing is the need of the hour, and some of the above points will assist in effective stress management through a healthy mind , body and soul. Stress is a combination of responses in the body. Stress can be short-term (acute) or chronic. Acute stress is the fight or flight response. If a car is careening toward you at a high rate of speed, you will (or should!) experience acute stress. It is when you experience so many common stressors, such as heavy traffic, noise, money worries, illnesses, relationship problems, rising crime rates, or work frustrations, that stress takes a chronic form. In the short term, stress can be vital. Over time, it turns destructive . How destructive can stress be on your body? Research has shown that prolonged stress can produce actual tissue changes and organ dysfunction. With the new MRI (magnetic resonance imaging) techniques, scientists are able to prove visibly that chronic stress can shrink an area in the brain called the hypothalamus. Read More On This They have found that the brains of war veterans, as well as women who have been victims of childhood sexual abuse, have a marked reduction in the size of their hypothalamus (Betz, 1987, 29). Stress also affects your brain by releasing powerful chemical messengers called neurotransmitters, such as dopamine, norepinephrine, and epinephrine (also called adrenaline). The hypothalamic/pituitary-adrenal portion of your brain releases steroid hormones, including the primary stress hormone, cortisol. Cortisol affects systems throughout your body, including an increased heart rate. Your heart, lungs, and circulatory system are influenced by the increased heart rate. Blood flow may increase 300 to 400 percent. Blood pressure increases and breathing becomes rapid. Your mouth and throat may become dry. Skin may become cool and clammy because blood flow is diverted away so it can support the heart and muscle tissues. Even digestive activity shuts down. Once again, occasional stress is normal. Once youve handled the situation, the stress goes away and you heal from the episode. But, if stressors accumulate over time, eventually the body becomes inefficient at handling even the least amount of stress. The brain, heart, lungs, vessels, and muscles become so chronically over or under activated that they become damaged. It is this sort of stress which may trigger or worsen heart disease, strokes, susceptibility to infection, sleep disturbances, sexual and reproductive dysfunction, memory and learning dysfunction, digestive problems, weight problems, diabetes, pain, and skin disorders. Extensive multidisciplinary studies have presented unequivocal evidence that our psychological responses to stress and our perceptions of stress to a considerable extent affect our susceptibility to disease. In active relationship, the immune, neuroendocrine, and nervous systems respond to the brain and psyche. Virtually all illnesses, from the flu to cancer, are influenced for good or bad by our thoughts and feelings. R. Lloyd, 1990 Healing Brain: A Scientific Reader (Betz, 1987, 48) Statement of the Research Problem How do the employees cope with stress in the workplace to achieve a more balanced lifestyle at Phones 4 you ? Stress is a part of everybodys life. Depending on the level of stress, it can control our lives, especially in the workplace. We begin to spend several long hours at work, and thus have less time for other things. Stressed employees may be unhappy and thus produce nominally. Stress can deteriorate social and family relationships and eventually burn you out; ultimately it can take toll on your health. Organizations need to recognize stress as a problem and decide whether or not to act upon it. Background Information This question needs to be answered because stress is a problem that Phones 4 you must deal with; stress can cause poor work performance and lower employee morale. These factors can increase employee turnover rate and lessen quality of life. We all must deal with stress; question is how we handle and control it. With downsizing the buzz word in the modern corporate world, companies have become mean and lean. Employees are compelled to be more efficient Phones 4 you; they find themselves taking on the work of what used to be two. The result is longer hours, less time for outside activities, and consequently increased stress. According to Business Week, the typical British works 47 hours a week, and if current trends continue, in 20 years the average person would be on the job 60 hours a week. Another factor that increases stress is technological advancements. With all the new technology one is always connected to work and accessible 24 hours a day 7 days a week. According to Business Week, it is now possible, and thus increasingly expected, for employees to be accessible and productive any hour, any day (Bollen, 1993, 18). At a workplace, one observes several sales people working long hours, claiming it is due to under staffing. Employees reach a point of diminishing returns. The more hours they work, the less productive they are. This stressful condition causes the quality of work to dwindle. Consequently, clients recognize this, and eventually they terminate the business relationship. Soon the company loses, as it is built on these clients (Moos, 1989, 58). Statement of the Objectives This research expects to discuss factors which lead to stress in the workplace at Phones 4 you. Are individuals stressed in the workplace at Phones 4 you? What causes stress in the workplace Phones 4 you? Who is mostly stressed: men or women? Are individuals being exposed to stress management techniques? Should employers implement stress management techniques? as a future manager, I would like to be able to determine if stress is a problem for employees; if so, implement a strategy to curtail stress in the workplace. By recognizing stress in the workplace, employers can act appropriately to reduce stress. The outcome can benefit social and family relationships, as well as preserve ones health and make us more productive in our organizations (Moos, 1982, 25). Scope The research project will comprise of a sample size of 30 individuals, randomly selected from general business areas. The study will analyze stress factors in the U.K workforce and its impact on the British organization. Effective stress management techniques will then be presented, which will allow individuals or organizations to implement. Secondary information from various sources will be utilized to explore effective methods of coping with stress. The conclusions and recommendations I will draw will be applicable to any British organization with stress as a problem. Although this study will generalize from the small population, it can be used as a starting point to recognizing the problem, as each organization can require a different approach (Parkes, 1986, 36). Limitations The sources utilized in the research will be extracted from current articles (2006-present) from online services, the Internet, and public libraries. A survey will be given to individuals of randomly chosen organizations and will not target any specific company or industry. Due to time constraints, the population will be limited to 30 individuals. The research will explore factors causing stress in the workplace and its impact on organizations. Effective methods of coping with stress will be given, but limited to ones examined in the secondary resources (Portello, 1996, 548). Research Procedures The project will focus on stress factors in the workplace and effective methods to balance a healthy lifestyle. The sample group will consist of 30 individuals randomly selected from general business areas. The survey will be conducted during lunch periods when several employees leave and return to the workplace. The questionnaire will attempt to see if the sample individuals believe stress is a problem and what can be done to resolve it. The questionnaire will be delivered in person and each individual will fill out the survey at that point. Since the survey will be conducted in a general public area, no authorization is needed to administer. Once I receive all the surveys, I will quantify the data into an Excel spreadsheet. I will report the data mostly in percentages (e.g. 70percent of the individuals acknowledge that stress is a problem in the workplace). The data will be utilized to see if stress is a factor impacting the British workforce. Stress management techniques will be presented where appropriate (Browne, 1993, 578). Chapter Two: Literature Review Stress is an adaptive response. It is the bodys reaction to an event that is seen as emotionally disturbing, disquieting, or threatening. When we perceive such an event, we experience what stress researchers call the fight or flight response. To prepare for fighting or fleeing, the body increases its heart rate and blood pressure; more blood is then sent to your heart and muscles, and your respiration rate increases (Carmines, 1981, 48). Stress is both positive and negative. Good stress is a balance of arousal and relaxation that helps you concentrate, focus, and achieve what you want. Bad stress is constant stress and constant arousal that may lead to high blood pressure, cardiovascular disease, and worse. The body does not distinguish between negative and positive stress. The same physiological responses can take place whether you are happy or sad about a given situation. When extending to the workplace, stress may lead to poor work performance and end up costing an organizations several thousands of dollars. The organization loses on salary because they are not receiving satisfactory production and if the employee becomes ill, health and workers compensation rates can soar . The organization must decide whether or no to implement a stress management program, since there are several external stressors that can overtake an individual. Internal stressors, within organizations include technology and corporate downsizing which leads to longer hours and job uncertainty. If one does not know how to manage stress, it can get out of control ) (Rock, 1997, 4). Analyzing Stress on Individuals In a 1995 survey of 1,705 respondents it is analyzed that stress rises with level of education and job level and is higher than average for women (Robinson, 1996, 88). Fifty-eight percent of the women respondents possess moderate to a lot of stress in the workplace compared to 53 percent of men. From the divorced individuals, 62 percent are stressed in the workplace compared to married and never married at 57 percent, and 58 percent respectively. The widowed respondents maintain the least stress at 38 percent (Robinson, 1996, 48). College graduate respondents possess more stress at 64 percent than high school graduates at 55 percent. Only 43 percent of the less than high school respondents felt stress in the workplace. Those with more education feel more stress, possibly because their jobs involve greater managerial and financial responsibility (Robinson, 1996, 87). Stress is an epidemic in British life. In nationwide polls, 89 percent of Britishers reported that they often experience high levels of stress, and 59 percent claimed that they feel great stress at least once a week (Hellmich, 1994, 57). A five year study of the British workforce conducted by the Families and Work Institute showed that 30 percent of employees often or very often feel burned out or stressed by their jobs, 27 percent feel emotionally drained from their work, and 42 percent feel used up at the end of the work day (Hellmich, 1994, 4). Balancing work pressures and family responsibilities leaves many workers feeling burned out. Examining the Effects of Downsizing on Stress The downsizing of organizations have caused a stressful environment. Downsizing has created concerns over job security, and has forced employees to take on a larger workload. According to a local union representing U.K. West stated that work still needs to be done, but with fewer people (Scott, 1996, 41). Downsizing creates quantitative and qualitative stress. Quantitative stress pertains to doing the same amount of work with fewer people. Reengineering the organization entails shaping the company to be more efficient with less individuals. These individuals are asked to do a wider variety of work functions they are not trained to do, causing qualitative overload (Scott, 1996, 35). Occupational Stress is the harmful physical and emotional response that occurs when there is a poor match between job demands and the capabilities, resources, or needs of the worker. Stress-related disorders encompass a broad array of conditions, including psychological disorders (e.g., depression, anxiety, post-traumatic stress disorder) and other types of emotional strain (e.g., dissatisfaction, fatigue, tension, etc.), maladaptive behaviours (e.g., aggression, substance abuse), and cognitive impairment (e.g., concentration and memory problems). In turn, these conditions may lead to poor work performance or even injury. Job stress is also associated with various biological reactions that may lead ultimately to compromised health, such as cardiovascular disease (Rosenfield, 1989, 5). Prevalence Stress is a prevalent and costly problem in todays workplace. About one-third of workers report high levels of stress. One-fourth of employees view their jobs as the number one stressor in their lives. Three-fourths of employees believe the worker has more on-the-job stress than a generation ago. Evidence also suggests that stress is the major cause of turnover in organizations (Scheier, 1985, 65). Health and Healthcare Utilization Problems at work are more strongly associated with health complaints than are any other life stressor-more so than even financial problems or family problems. Many studies suggest that psychologically demanding jobs that allow employees little control over the work process increase the risk of cardiovascular disease. On the basis of research by the National Institute for Occupational Safety and Health and many other organizations, it is widely believed that job stress increases the risk for development of back and upper-extremity musculoskeletal disorders. High levels of stress are associated with substantial increases in health service utilization. Workers who report experiencing stress at work also show excessive health care utilization. In a 1998 study of 46,000 workers, health care costs were nearly 50% greater for workers reporting high levels of stress in comparison to low risk workers. The increment rose to nearly 150%, an increase of more than $1,700 per person annually, for workers reporting high levels of both stress and depression. Additionally, periods of disability due to job stress tend to be much longer than disability periods for other occupational injuries and illnesses (Schwartz, 1993, 58). Causes of Occupational Stress Job stress results from the interaction of the worker and the conditions of work. Views differ on the importance of worker characteristics versus working conditions as the primary cause of job stress. The differing viewpoints suggest different ways to prevent stress at work. According to one school of thought, differences in individual characteristics such as personality and coping style are most important in predicting whether certain job conditions will result in stress-in other words, what is stressful for one person may not be a problem for someone else. This viewpoint leads to prevention strategies that focus on workers and ways to help them cope with demanding job conditions. Although the importance of individual differences cannot be ignored, scientific evidence suggests that certain working conditions are stressful to most people. Such evidence argues for a greater emphasis on working conditions as the key source of job stress, and for job redesign as a primary prevention str ategy. Personal interview surveys of working conditions, including conditions recognized as risk factors for job stress, were conducted in Member States of the European Union in 1990, 1995, and 2000. Results showed a trend across these periods suggestive of increasing work intensity. In 1990, the percentage of workers reporting that they worked at high speeds at least one-fourth of their working time was 48%, increasing to 54% in 1995 and to 56% in 2000. Similarly, 50% of workers reported they work against tight deadlines at least one-fourth of their working time in 1990, increasing to 56% in 1995 and 60 % in 2000. However, no change was noted in the period 1995–2000 (data not collected in 1990) in the percentage of workers reporting sufficient time to complete tasks. A substantial percentage of Britishers work very long hours. By one estimate, more than 26% of men and more than 11% of women worked 50 hours per week or more in 2000. These figures represent a considerable incr ease over the previous three decades, especially for women. According to the Department of Labour, there has been an upward trend in hours worked among employed women, an increase in extended work weeks (>40 hours) by men, and a considerable increase in combined working hours among working couples, particularly couples with young children (Shaw, 1993, 4). Signs of Occupational Stress Mood and sleep disturbances, upset stomach and headache, and disturbed relationships with family, friend and girl/boy friends are examples of stress-related problems. The effects of job stress on chronic diseases are more difficult to see because chronic diseases take a long time to develop and can be influenced by many factors other than stress. Nonetheless, evidence is rapidly accumulating to suggest that stress plays an important role in several types of chronic health problems-especially cardiovascular disease, musculoskeletal disorders, and psychological disorders (Sherer, 1982, 36). Prevention A combination of organizational change and stress management is often the most useful approach for preventing stress at work. How to Change the Organization to Prevent Job Stress Ensure that the workload is in line with workers capabilities and resources. Design jobs to provide meaning, stimulation, and opportunities for workers to use their skills. Clearly define workers roles and responsibilities. Give workers opportunities to participate in decisions and actions affecting their jobs. Improve communications-reduce uncertainty about career development and future employment prospects. Provide opportunities for social interaction among workers. Establish work schedules that are compatible with demands and responsibilities outside the job. St. Paul Fire and Marine Insurance Company conducted several studies on the effects of stress prevention programs in hospital settings. Program activities included (1) employee and management education on job stress, (2) changes in hospital policies and procedures to reduce organizational sources of stress, and (3) establishment of employee assistance programs. In one study, the frequency of medication errors declined by 50% after prevention activities were implemented in a 700-bed hospital. In a second study, there was a 70% reduction in malpractice claims in 22 hospitals that implemented stress prevention activities. In contrast, there was no reduction in claims in a matched group of 22 hospitals that did not implement stress prevention activities (Smith, 1981, 24). Chapter Three: Research Methodology Design The data reported here are from two separate data sets. In order to cross-validate the model, data from the original study of managerial women were used, and these included data from the first three assessments of a 2-year longitudinal study. In the original article (B. C. Long et al., 1992, 165), a conceptual model of stress and coping was tested and developed that was based on data from the first three assessments (Time 1 to Time 3) of 11 assessments completed over 2 years. Status, Sex Role Attitudes, and Agentic Traits were assessed at Time 1; Appraisals, Disengagement and Engagement Coping, Work Environment, and Daily Hassles were assessed at Time 2; and Distress and Satisfaction were assessed at Time 3. These data were used as a base to test the validity of the model on a new set of data obtained from clerical workers, data that have not been reported elsewhere (Snapp, 1992, 32). Sampling The managerial women (n = 249) were employed in nontraditional occupations (i.e., fewer than 35% of British employees are women). Their mean age was 38.84 years (SD = 7.68, range = 22–66). More detailed descriptions of the managers characteristics can be found in B. C. Long et al. (1992). The clerical workers who participated were employed in both large and small organizations in the same large western British city in which the managers were employed. The clerical workers volunteered in response to written requests for participants that I circulated in the media and by networking. The notices were directed to full-time female clerical workers and indicated that the purpose of the study was to investigate how clerical workers experienced Occupational Stress. No incentives were offered other than a final summary report. à Ã… ¾f the 284 respondents who made contact by telephone, 273 met the criteria for inclusion (i.e., they were employed in a clerical position, worked more than 20 hours per week, and did not supervise others). à Ã… ¾f the 273 clerical workers who met the criteria and were distributed questionnaires at Time 1, 39 withdrew from the study because of lack of time to participate, 7 no longer met our criteria because of promotion, unemployment, or leave o f absence from work (e.g., due to accident or illness), and 4 moved. The overall dropout rate was 18%. Dropout analyses were conducted on the demographic variables measured at Time 1. No differences were found between the retained (n = 223) and dropout (n = 50) respondents. Chi-square analyses of the demographic variables (marital status, education, number of children, job level, and size of the company) were not significant. Because 9 participants identified a personal rather than a work stressor, their data were omitted from the model testing. All respondents were self-identified clerical workers. Job classifications included clerks (25%), secretaries–stenographers (23%), administrative assistants (34%), and others (18%). The mean age was 39.77 years (SD = 9.46, range = 22–63 years). Fifty-three percent of the clerical workers were married, 22% were single, and 25% were divorced, separated, or widowed. Fifty-three percent were parents. Twenty-four percent had a high school education or less, 42% had special training (e.g., secretarial, clerical), 17% had a college education (2 years postsecondary), and 13% had a university degree. Household incomes ranged from less than $25,000 (British) per year (23.4%) to over $61,000 (British) per year (27.5%). The major industries represented were education (31%), service (35%), utilities and public administration (12%), manufacturing and transportation (10%), and other (8%). On average the women had been in the workforce for 17.02 years (SD = 8.74,