Service Request Essay Example for Free

Service Request Essay Riordan Manufacturing Company is an organization that manufactures plastic parts globally. With manufacturing plants in Georgia, Michigan, and China, Riordan employees well over 500 people and bring in projected annual revenues around $46 million. Riordan has a diverse customer base and services various industries such as automotive, aircraft manufacturers, the department of defense, beverage makers, and appliance manufacturers. The companys research and development is done at the corporate headquarters in San Jose. A service request was recently issued by the company’s Chief Operating Officer (COO) Mr. Hugh McCauley to upgrade the Human Resources department’s information systems to a more sophisticated state of the art system. My goal is to define the business requirements for the development of an HR system and to support the objective of this request. I will create a detailed system design and a project implementation plan required to complete the project. Mr. McCauley would like the project to be completed in approximately six months, so the new system can be utilized in the second quarter of next year. Key Riordan Stakeholders To begin defining the business requirements for HR’s system I must first understand their current system and assess the growing needs and requirements of the department. Riordan’s current HRIS system was installed in 1992 and is part of the financial systems package that keeps track of their employee’s information such as personal information, pay rate, hire date, organizational information, and vacation hours. Riordan’s current system is time consuming and inefficient. Many departments keep their own records and there is no common sharing or cohesiveness between each department. The first step in designing a new more efficient system is to interview the key stakeholders involved in the decision making process and the users who will be using the new system. The first person that I would interview is the COO Mr. Hugh McCauley. Mr. McCauley is the person who  placed the service request for the new HR system. His primary responsibility is to direct, adminis ter and coordinate the activities of the organization in support of policies, goals and objectives established by the chief executive officer and the Board of Directors. Mr. McCauley’s input will be valuable in determining the overall goal for the HR department as they relate to the objectives of the organization. The next person I would interview is the Director of Human Resources Ms. Yvonne McMillan. Ms. McMillan’s role is to develop departmental policies, direct and coordinate human resources activities, such as employment, compensation, labor relations, benefits, training, and employee services. Her input will be valuable as she works with all of the departments that will be incorporated into the new system and will have specific knowledge of each role under her command. The other key stakeholders that would need to be included in the interview process are the payroll manager Silvija Peterson and payroll clerk Ana Richlich, training and development specialist Mari Carillo, the recruiter Eric Myers, employee relations specialist manager Andrea Gamby and employee relations specialist Carl Green, compensation and benefits manager Terri Carranza, compensation analyst Anne Pham. These employees will have firsthand knowledge of the current system, will lend valuable advice for improvements and will be users of the new system. Information gathering techniques and system analysis tools The first type of interviewing technique that I would use is the face to face interview. The interview is considered the primary technique used for information gathering during the analysis phase of the developmental project. The goal of the interview is gather information on the company, the particular job function, processes or activities, to uncover problems, to conduct a needs determination, gather opinions and user viewpoints; provide certain information, and to obtain leads for further interviews. The three primary system analysis tools that an analyst uses are interviewing, observation, and research. Other information gathering techniques I would use is focus groups, site visits, and Joint Application Design (JAD). Focus groups allow the interviewer to obtain different viewpoints in a group setting on the same subject. The group interaction provides immediate validation of the data gathered. Site visits can be used to gain firsthand  knowledge of the processes, activities, p hysical environment, and working conditions of the project. Site visits can be used to not only improve the interviewers understanding of the current working environment, but the interviewer may obtain additional information that wasn’t shared during the initial interview. The last information gathering technique is JAD. JAD allows a group of key stakeholders to gather in one place for a session or multiple sessions to discuss the goals and objectives of the project. JAD sessions start with identifying the mission and goal statements, and proceed to identifying the business requirements. One of the primary differences between a focus group and a JAD session is typically the participants in the focus group share similar technical and organizational levels whereas JAD groups are comprised of various users and key stakeholders. Key factors to help ensure the information gathering for project is gathered successfully Documentation is an extremely important part of information gathering and serves to clarify understanding for the interviewer. It also provides an audit trail or creates records which can be referred to at some later date which will serve as the basis for future decisions and projects. Making sure the information gathered is saved properly will allow the interviewer to retrieve the information when it is needed again. Project scope and feasibility The project scope is the part of project planning that involves determining and documenting a list of specific project goals, deliverables, tasks and deadlines. (Rouse, 2012). A project scope statement is a short document prepared primarily for the customer to clearly describe what the project will deliver and outline generally at a high level all the work required for completing the project. (Valacich, George, and Hoffer, 2012). A Feasibility Study needs to be completed as early in the Project Life Cycle as possible. When completing a feasibility study the best time to complete one is when a range of different alternative solutions have been identified, and one needs to know which solution is the most feasible to implement. The feasibility study analyzes and outlines and several alternatives or methods of achieving business success. The feasibility study helps to narrow the scope of the project to identify the best business scenario. References: Hofstrand, D. (2013). What is a Feasibility Study? Ag Decision Maker. Retrieved from: http://www.extension.iastate.edu/agdm/wholefarm/pdf/c5-65.pdf on October 27, 2014.Modell, M. (2007). The Interview And Other Data Gathering Methods. Retrieved from: http://www.martymodell.com/pgsa2/pgsa07.html on October 27, 2014 Rouse. M (July, 2012). Project Scope. SearchCIO. Retrieved from: http://searchcio.techtarget.com/definition/project-scope on October, 27, 2014.Valacich, J. S., George, J. F., Hoffer, J. A. (2012). Essentials of systems analysis and design (5th ed.). Upper Saddle River, NJ: Pearson Education

Great Britain and the Industrial Revolution Essay -- Essays Papers

Great Britain and the Industrial Revolution Why did Great Britain lead the Industrial Revolution? The Industrial Revolution of the 18th century changed Europe forever. At the front of this change was Great Britain, which used some natural advantages and tremendous thinking and innovation to become the leader of the Industrial Revolution. First, Britain had some tremendous natural attributes. It was naturally endowed with many deposits of coal and iron ore, which were used heavily in the early stages of factory production. In addition, Britain was situated at a critical point for international trade. Its position between the United States and the rest of Europe allowed them to have a serious impact in all matters of trade. Likewise, a multitude of navigable waterways, easy access to the sea, and a mild climate all contributed to the onset of industrialism. Britain's topography was conducive to industrialism because its diversity allowed for the production of many agricultural products, preventing any sort of shortage or famine. Evans remarks, â€Å"Each single such advantage could be replicated in other European countries and some could be accentuated, but no other nation enjoyed such a rich combination of natural bounties† (111). Furthermore, the nation was free of many trade tariffs that hampered indus try in other European nations while featuring a real opportunity for upward movement in society which provided a great incentive for acquiring wealth. Britain also experienced tremendous population growth which provided a potential workforce as well as an increase in the demand for goods. In addition to all of these natural assets, there was also great innovation and technological advance in Britain. One of the b... ...not on governments, but on men of initiative, determination, ambition, vision, resourcefulness, single-mindedness, and (not infrequently) good, honest greed† (117). The Industrial Revolution, led by Great Britain, greatly changed the existing attitude of powerlessness towards nature to one of power because now people were able to produce enough goods and food to support the expanding population. The ability to produce a surplus that arose from the ongoing industrialization meant that people no longer had to worry over nature and its effects on the economy. The Industrial Revolution led by Great Britain radically changed Europe's social and economic ways of life and provided the impetus for the tremendous progress of the 19th century. Work Cited Evans, Eric J. The Forging of the Modern State: Early Industrial Britain. London and New York: Longman, 1996.

Job Motivation Essay

What is motivation? Motivation defined as the internal force that drives a worker to action as well as the external factors that encourage that action (Locke & Latham, 2002). This report aims to analyze the interviewee’s work motivation by using the job motivation theory. In this report, I interviewed a job incumbent. I will analyze the interviewee’s work motivation by applying the job characteristics model, expectancy theory and reinforcement theory. In this case, my interviewee was a secondary school teacher in Hong Kong called Miss Tse. She had been a teacher for twenty years. She teaches Chinese and Chinese history. Besides teaching, she needs to prepare notes for the students and solving problems from the students. Why Miss Tse choose teacher as her vocation? She mentioned that she loves get along with the children. Also she adores the duties of a teacher. So being a teacher had become her ideal. Hackman and Oldham proposed the job characteristics model, which states that five core job characteristics influence (skill variety, task identity, task significance, autonomy and feedback) three critical psychological states that in turn lead motivation (Hackman & Oldham, 1975). The first core characteristic is skill variety. It refers to the need of different skills for the success of job tasks. In the case of Miss Tse, her work had a high variety. She mentioned that after the education reform and the changing of the society, the workload for the teacher had become greater than the past. Besides the high workload of the education, Miss Tse needed to communicate with the student and their parents more. She said that nowadays people are more individualism especially the parents, they concern on the academic result more than the personal growth. So Miss Tse needed to put more time on it. As a result the job variety had become higher.

Gender Roles Traditional Vs. Modern Woman - 1572 Words

Ebonee’ English 1 December 2015 ENGL 3700 Research Paper Gender Role: Traditional vs. Modern Woman In Virginia Woolf’s modernist novel To the Lighthouse, she inspects various themes, and the theme of female gender role is one of them. Through the stream of consciousness Woolf channels into the inner world of her characters and expresses these themes through their thoughts and feelings. A central motif of the novel is the parallelism of Mrs. Ramsay, the traditional woman and Lily, the modern woman. In essence, Woolf argues that through exploration and the portrayal of these two women is a challenge within traditional gender role of women. Daniela Munca, in â€Å"Virginia Woolf’s Answer to ‘Women Can’t Paint, Women Can’t Write’ in To the Lighthouse† argues that apart from the political, social, and artistic implications to the Victorian stereotypes is related to gender roles. She observes Woolf’s attitude to the Victorian stereotypes that carries a deeper message of the relationship amongst her parents. This is determined by he r need to rest some unresolved issues concerning her status as a woman artist. Analyzing the novel, Lily Briscoe, the unmarried painter, finally manages to conceptualize Woolf’s vision at the end of the novel. In the beginning, Lily is faced with her own insecurities to resolve. Secondly, she have to prove to herself that women can paint while connecting to Mr. Ramsay. 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